licensing

I purchased Parallels Desktop directly from the Parallels website. I had previously cancelled my subscription / disabled auto-renewal, but I was charged again. I now want to make sure the subscription is fully cancelled and that no further charges will be made. However, my subscription does...

I followed the Parallels Desktop for Mac registration and activation instructions, but I am currently having issues with utilizing my subscription renewal license. For some reason the previous version key is not showing up and it will not move forward with my purchase of the Parallels Desktop...

I am trying to activate and use Parallels on my current MacBook Air, which I bought about a month ago. However, I initially purchased and used Parallels on my old MacBook Air. I have read the directions of moving Parallels Desktop to a new Mac...

I have not used Parallels in some time and have multiple subscriptions. Some active, some expired. Why is it so difficult to talk to someone in person to go over best options based on my dashboard vs. simply clicking renew or upgrade?

I just bought Parallels and registered my email with a new strong password. The mail and password seem to be valid. I tried logging in from the app. First issue. Login fails, with a very generic "Network error" messsage" (not useful). As instructed, I try the link provided. Pass the first login...

Hello! If I buy Parallels Desktop 18 Home on the marketplace from an individual seller (permanent license, key + certificate), will I get the official right to use it? How to license such software, what documents are required for the organization?

I bought a second license on my account, but it turns out the person I bought that second license for no longer has a use for it, and in fact even sold their Mac. Is there any way I can drop one of the licenses from my two license account so I can renew it with just one license?

Hello, We recently created a new VM and installed a copy of Windows 10 from Parallels during the creation process. We legally purchased a license key, but when entering it, we get the error: The product key you entered didn't work. Check the product key and try again, or enter a different one...

Is there a way to confirm/clarify what sort of licence a reseller is listing/selling? Eg. Boxed, One-Time or Subscription... Thanks!

Hi, I bought 6 parallels 12 licenses last week. I had already installed 4 of the licenses by last night (August 21, 2017) and, therefore, got the upgrade to version 13 emails with new activation keys. However, I tried to install the remaining two licenses this morning but I am unable to figure...