help please

I'm trying to purchase Parallels Desktop pro edition using a student discount, but even after using the verification code it sends me to the payment page charging full price for it. How can I fix this?

Hello - I am in need of support regarding a technical issue with my Parallels Desktop not recognizing the cursor from my Mac after performing the most recent update. Can you Help? I have changed the hardware settings on the Mouse and Keyboard to where they are not optimized for games, and I have...

Hello everyone, I'm trying to cancel my subscription for Parallels desktop on Mac but as of January I have stopped using Mac. The issue now becomes trying to cancel my subscription since there is absolutely no customer support email that I can find and for some reason, the email that I used to...

Hi, I first downloaded Parallel tools in 2023 for my Macbook air, as it was hardly coping. In mid 2025 I got a new laptop. When I got my new laptop, I tried to log into my Parallel tools account by using my gmail. This created a second account. I now cannot access my first account that has...

Good afternoon, I have bought the Parallel for Mac and when I've tried to activate it goes to window to activate the key. I have entered an upgrade key and then I entered it one more time as previous key as I don't have any previous key ( all check marks are green). but when I press activate...

I've had issues with Parallels working recently and previous forum posts failed to help me at all. So I resorted to uninstalling the entire thing and reinstalling it by scooping out the files myself. The official Automatic Installer didn't work (the one that opens the actual download in finder...

Hey, just installed and running the trial which is great! Have Running latest Mac OS and have m2 chip. I want to mainly use Parallels to run old windows games but having trouble with the resolution. No matter what I change it to it comes up with the same size problem and looks exactly the same...

Hi I deleted the parallels application from my mac and didn't delete the VM in parallels so it is still taking up space on my mac disk. How do I get rid of this?

Ive had a problem, my trial ran out and I want to uninstall Parallel Desktops unfortunately I cannot launch the machine and shut it down and neither do i have a "Parallels" folder in my documents. I am seeking immidiate help! Please I beg you!

When Dragging and Dropping the focus of the keyboard is on the parallels box( with the green loading bar) rather than the hosted application box of which the item was just brought into , then have to click on the hosted application to type rather than it automatically defaulting to do that as...

Hello, I recently purchased the incorrect version of the parallels desktop VMware. I thought that 'Parallels Desktop 16 for Mac Upgrade' was the full product but I was mistaken and now I have no use for it. I wanted to know how I could refund this product.

Hello. I am kindly requesting that all of the registered activations, related to my Parallels 10 license be deleted/refreshed/purged. The license is attached to the email on this account. I have not used the license in several years & no longer have access to the machines that they were...

Hello, Can someone please assist me? I am having trouble getting Parallels to access my Mac folders. After I install Parallels an error message pops up saying " Network Error: Windows cannot access \\Mac\Home\Desktop - You do not have permissions to access \\Mac\Home\Desktop. Contact your...

Здравствуйте, помогите пожалуйста, [4615] Ошибка входа: истек срок действия указанного пароля учетной записи, Версия 17.0.0 x64 Но на виртуальной машине Windows 7 x32 таже версия Parallels, ошибки не возникает!

Hi, I purchased version 11 and the site automatically downloaded 14. I didn't pay attention as this is totally new to me. I installed and installed windows 8.1. But I am getting 'trial' messages. So... do I need to uninstall version 14 to install version 11? Will I have to reinstall my...