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We will start with investigation of "Cursor King" application. Highly likely we will add fix for this application.

Thanks for video. Usually such issues appear if there is some application that created invisible window and "Record Window" incorrectly detects it as top window. As first step let's try to determine which application causes the problem: - Start quitting from launched applications (especially...

Hello, could you pls share video of problem with us? You can record it using Record Screen tool, btw.

You need to start screen recording to see "Parallels Loopback" device in the list.

Hello, Try this: 1. Quit from Clipboard History tool (or kill it from Activity Monitor application) 2. Open Finder, press Cmd+Shift+G. 3. Type "~/Library/Application Support" in dialog and press Enter 4. In opened directory find "ClipboardHistory" folder and remove it. Note that all history...

Hello Clean Drive tool removes only cash files, it should not have such a result. What concrete website are you trying to access?

Hello, could you please run these three commands in Terminal application (when files are hidden) and post output here: defaults read com.parallels.toolbox.HideDesktop defaults read com.parallels.toolbox.PresentationMode defaults read com.parallels.tools.statecontroller

Hello, Please check this: - Make sure that 'Computer' audio source is selected in preferences of Record Screen - Start screen recording - Open "System Preferences" application -> Sound -> Input - "Parallels Loopback" device should be selected. Also check that "output volume" is not zero and...

These are steps to reinstall driver. It can help if somehow driver was not updated after switching between versions of Toolbox. If it doesn't help, check this: - Make sure that 'Computer' audio source is selected in preferences of Record Screen - Start screen recording - Open "System...

Thanks for report ID. I see that you work on quite old MacBookPro (2011 year). It could be the reason of your issue - old video hardware that doesn't support some modern video effects. Anyway, I sent information about your issue to our engineering team. We will see what could be done here.

Hello, try this: - Remove "/Library/Audio/Plug-Ins/HAL/ParallelsToolboxAudio.driver" - Restart mac - Launch Record Screen tool again, chose 'Computer' audio source - Press 'Install' on dialogue about additional sound driver - Restart host - Try to record computer sound again.

Hello, which version of macOS do you use? Also, please generate Technical Report and post it's ID here: https://kb.parallels.com/en/124107 It will help to understand conditions for this issue.

Hello, Thank you for reporting this issue. Yes, it is a bug in Clipboard History and it will be fixed in nearest release.

Hello, you have two options to remove tool icon form menu bar: A - Press and hold CMD button and then just drag icon out from menu bar. B - In Parallels Toolbox window find appropriate tool (in Dashboard or Library pane), then right click -> "Remove from menu bar".

Hello, Firstly, please generate Technical Report and post it's ID here (https://kb.parallels.com/en/124107). Then, have you restarted your mac after pressing 'Install' on "An additional sound driver is required..." dialog? Also check for "HAL" directory inside "/Library/Audio/Plug-Ins", not...

Hello, thank you for reporting the issue. Could you please generate Problem Report and post it's ID here?

Hello, thank you for reporting this issues. Does it appear again after rebooting your Mac?

Not a problem, I will inform Parallels Desktop team to pay attention to your issue.

Hello Mark, You mean that after update Parallels Toolbox you can't see files on your desktop? Am I understand your problem correctly? If yes then check if "Hide Desktop Files" or "Presentation Mode" tool is turned ON. Active tools are marked with white circle in Parallels Toolbox window. If one...

Your crashes are related to Parallels Access product, not Parallels Toolbox. I will inform guys from Parallels Access team about this issue.