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  1. Trishna Oobeyram
    Post

    Sequoia issues

    Hello, Thank you for contacting Parallels Support. In order to investigate your issue further, could you please provide the following: 1....
    Post by: Trishna Oobeyram, Jul 16, 2024 in forum: macOS Virtual Machine
  2. Trishna Oobeyram
    Post

    Refund request

    Hello @Jaida We have processed a refund as requested. Please do not hesitate to reach out to us for any other query. Thanks.
    Post by: Trishna Oobeyram, Jul 16, 2024 in forum: Licensing and Activation
  3. Trishna Oobeyram
    Post

    I can't change my MAC address

    Hello @ChengjieL In order to change your mac address, kindly shut down your virtual machine first (Actions > Shutdown) and then proceed with the...
    Post by: Trishna Oobeyram, Jul 15, 2024 in forum: Windows Virtual Machine
  4. Trishna Oobeyram
    Post

    I Can't activate Parallels (19) key because I don't have previous version (18) key

    Hello @KirillS10 We have initiated a refund as requested. To purchase a full license, please go to the link...
    Post by: Trishna Oobeyram, Jul 15, 2024 in forum: Licensing and Activation
  5. Trishna Oobeyram
    Post

    Early expiration

    Hello @AhmadZ1 Could you please describe your issue ? Regards,
    Post by: Trishna Oobeyram, Jul 12, 2024 in forum: Licensing and Activation
  6. Trishna Oobeyram
    Post

    Game does not execute

    Hello @ClemilsonC, Unfortunately, this game requires DirectX 12 to run and Parallels Desktop does not support DirectX 12 yet. We suggest you to...
    Post by: Trishna Oobeyram, Jul 12, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  7. Trishna Oobeyram
    Post

    Error message on Sequoia

    Hello @Randy4 Thank you for the description. Could you please provide us with a technical report (click Parallels icon || > Help > Send technical...
    Post by: Trishna Oobeyram, Jul 11, 2024 in forum: macOS Virtual Machine
  8. Trishna Oobeyram
    Post

    Upgrade permanent license from 17 to 19

    Hello @WilliamG24 Let us inform you that there is no free upgrade, however there is a discounted upgrade key which you can use to upgrade to the...
    Post by: Trishna Oobeyram, Jun 19, 2024 in forum: Licensing and Activation
  9. Trishna Oobeyram
    Post

    reset my parallels 17 key to register my new mac

    Hello @HassanA7 We have made some changes on our side. Kindly try to activate Parallels Desktop again. Regards,
    Post by: Trishna Oobeyram, Jun 18, 2024 in forum: Licensing and Activation
  10. Trishna Oobeyram
    Post

    Unable to activate my Parallels

    Hello @JesusG8 We have made some changes on our side. Please try to activate your Parallels Desktop again. Regards,
    Post by: Trishna Oobeyram, May 23, 2024 in forum: Licensing and Activation
  11. Trishna Oobeyram
    Post

    Did purchase upgrade without having previous product key

    Hello @CristianoC3 Kindly check your personal message. Regards,
    Post by: Trishna Oobeyram, May 23, 2024 in forum: Licensing and Activation
  12. Trishna Oobeyram
    Post

    Licenses of parallels desktop per account

    Hello @VitaliyD2 You may purchase 30 or more licenses of Parallels Desktop for Business Edition only. You can purchase it here. Regards,
    Post by: Trishna Oobeyram, May 23, 2024 in forum: Licensing and Activation
  13. Trishna Oobeyram
    Post

    I bought the full license but was still unable to activate windows...

    Hello, We have processed a refund as requested. Regards,
    Post by: Trishna Oobeyram, May 23, 2024 in forum: Licensing and Activation
  14. Trishna Oobeyram
    Post

    Impossible to create VM on PD running on AMD Hackintosh

    Hello, Unfortunately, we do not support hackintosh. Any issues with computers running an unsupported macOS may be as a result of the lack of...
    Post by: Trishna Oobeyram, May 7, 2024 in forum: Installation and Configuration of Parallels Desktop
  15. Trishna Oobeyram
    Post

    Hit activation limit moving to another mac

    Hello @MarcelK9 We made some changes on our side. Kindly try to activate it again. Regards,
    Post by: Trishna Oobeyram, May 7, 2024 in forum: Licensing and Activation
  16. Trishna Oobeyram
    Post

    Windows cannot access \\Mac\Home\Desktop

    Hello, In order to investigate your issue further, could you please provide the following: 1. Reproduce the issue. 2. Collect a technical report...
    Post by: Trishna Oobeyram, May 2, 2024 in forum: Windows Virtual Machine
  17. Trishna Oobeyram
    Post

    Parallels Desktop Trial Version

    Hello, Kindly check your personal message. Regards,
    Post by: Trishna Oobeyram, May 2, 2024 in forum: Licensing and Activation
  18. Trishna Oobeyram
    Post

    My game is not working

    Hello, In order to investigate your issue further, could you please provide the following: 1. Reproduce the issue. 2. Collect a technical report...
    Post by: Trishna Oobeyram, May 2, 2024 in forum: Windows Virtual Machine
  19. Trishna Oobeyram
    Post

    Aktivierungslimit erreicht

    Hallo, Wir haben Ihren Lizenzschlüssel zurückgesetzt. Sie sollten es wieder zur Aktivierung verwenden können. Grüße,
    Post by: Trishna Oobeyram, Apr 18, 2024 in forum: Licensing and Activation
  20. Trishna Oobeyram
    Post

    Parallels causes Finder to think it has more available disk than it does

    Hello @TimK13 We have created a support case to follow up on your request. Kindly check your email for future messages. Regards,
    Post by: Trishna Oobeyram, Apr 18, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
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