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  1. McallenT@P
    Post

    upgrade eligibility

    Hello @DariusS1, Yes you can purchase the upgrade license and use it to extend the subscription. You must also disable the autorenewal of the...
    Post by: McallenT@P, Nov 27, 2021 in forum: General Questions
  2. McallenT@P
    Post

    you have entered an upgrade key. Please confirm it with a key from the previous version

    Hello @Katrina1, Please DM your email address or the order reference number to process the refund. Thanks, Parallels Team.
    Post by: McallenT@P, Nov 27, 2021 in forum: Licensing and Activation
  3. McallenT@P
    Post

    Need to transfer Parallels license to new Mac

    Hello @WilliamF12, Please provide the license key in your personal message and we shall reset the same. thanks, Parallels Team.
    Post by: McallenT@P, Nov 26, 2021 in forum: Licensing and Activation
  4. McallenT@P
    Post

    upgrade eligibility

    Hello, Yes, you are right. Upgrade license cost is lesser than the new license cost. Thanks, Parallels Team.
    Post by: McallenT@P, Nov 26, 2021 in forum: General Questions
  5. McallenT@P
    Post

    upgrade eligibility

    Yes, you are eligible for the upgrade. Thanks, Parallels team.
    Post by: McallenT@P, Nov 26, 2021 in forum: General Questions
  6. McallenT@P
    Post

    Coherence mode does not work with Windows 11

    Hello @MikeD12, Coherence mode is available with Windows 11, please refer to this KB article: https://kb.parallels.com/4670 for more information....
    Post by: McallenT@P, Nov 24, 2021 in forum: Installation and Configuration of Parallels Desktop
  7. McallenT@P
    Post

    Virtual machine consuming all of my HD free space

    Hello, Please refer to this KB article: https://kb.parallels.com/113630 and check. Thanks, Parallels Team.
    Post by: McallenT@P, Nov 24, 2021 in forum: Installation and Configuration of Parallels Desktop
  8. McallenT@P
    Post

    upgrade eligibility

    Hello, Yes, you are eligible to purchase the upgrade license and activate it with the same account that has the version 8 key. Thanks, Parallels Team.
    Post by: McallenT@P, Nov 24, 2021 in forum: General Questions
  9. McallenT@P
    Post

    upgrade eligibility

    Hello @Caesar312, Yes, you are eligible to upgrade to the latest version, Please sent us the version 3 key in a personal message and we will...
    Post by: McallenT@P, Nov 24, 2021 in forum: General Questions
  10. McallenT@P
    Post

    Parallels 7 to latest version for Mac

    Hello @CarterS2, Please refer to this KB article: https://kb.parallels.com/114118 to move the virtual machine. Thanks, McAllen.
    Post by: McallenT@P, Nov 18, 2021 in forum: Installation and Configuration of Parallels Desktop
  11. McallenT@P
    Post

    Keyboard and Mouse issues while gaming (Parallels 17/M1 Max MBP/Win 11)

    Hello, We have responded to you in the ticket please check. Thanks, McAllen.
    Post by: McallenT@P, Nov 18, 2021 in forum: Windows Virtual Machine
  12. McallenT@P
    Post

    Parallels Desktop 17.1 (51516) seems to have broken USB on Windows 11 ARM

    Hello @DerikD, Uninstall Parallels Desktop and download and install Parallels Desktop again and when asked if you want to download and install the...
    Post by: McallenT@P, Nov 12, 2021 in forum: Parallels Desktop on a Mac with Apple silicon
  13. McallenT@P
    Post

    New Hide Menu Icons interrupts and crashes

    Hello @HamishA, Please refer to this KB article: https://kb.parallels.com/115835 to reinstall Parallels Tools and check. Thanks, McAllen.
    Post by: McallenT@P, Nov 12, 2021 in forum: Parallels Toolbox for Mac
  14. McallenT@P
    Post

    Need key from previous version after reinstallation

    Hello @GavinM3, Yes, we can refund the upgrade, once you provide the order reference number or the email address that was used at the time of...
    Post by: McallenT@P, Nov 11, 2021 in forum: Installation and Configuration of Parallels Desktop
  15. McallenT@P
    Post

    macOS Monterey WindowsServer keeps crashing when using the Hide Menu Icon

    Hello, Please refer to this KB article: https://kb.parallels.com/6571 to create a support ticket and reply with the support ticket number so we...
    Post by: McallenT@P, Nov 11, 2021 in forum: Parallels Toolbox for Mac
  16. McallenT@P
    Post

    Parallels Desktop not optimised for MacBook Pro 2021 M1 Pro & Max?

    Hello, Please refer to the below KB article to create support ticket and reply with the support ticket number, so we can assist you further....
    Post by: McallenT@P, Nov 11, 2021 in forum: Installation and Configuration of Parallels Desktop
  17. McallenT@P
    Post

    Parallels Desktop not optimised for MacBook Pro 2021 M1 Pro & Max?

    Hello, Please refer to the below KB article to create support ticket and reply with the support ticket number, so we can assist you further....
    Post by: McallenT@P, Nov 11, 2021 in forum: Installation and Configuration of Parallels Desktop
  18. McallenT@P
    Post

    Does the upgrade key also apply to earlier program versions?

    Yes, you can use it for yearly subscription key for version 15. Thanks, McAllen.
    Post by: McallenT@P, Nov 10, 2021 in forum: General Questions
  19. McallenT@P
    Post

    Looking for Nested virtualisation

    Hello, Please refer to the below KB article: https://kb.parallels.com/116239 and check. Thanks, McAllen.
    Post by: McallenT@P, Nov 10, 2021 in forum: General Questions
  20. McallenT@P
    Post

    Another Black Screen Question

    Hello DavidJ51, Please refer to this KB article: https://kb.parallels.com/6571 to create a support ticket and reply with the ticket number....
    Post by: McallenT@P, Nov 6, 2021 in forum: Windows Virtual Machine
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