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Hello KooShnoo, Please be informed that this issue is being looked into by our Development Team. Kindly reproduce the issue and collect a...
Hi, We are unable to locate your previous key. Kindly provide a cleverbridge reference number linked to its purchase (the previous versions's key)
Hello Rob, kindly reinstall Parallels Tools in your virtual machine: 1. Start Virtual machine. 2. In the top menu click Actions > Reinstall...
Hello Ernest, Please provide us with the Cleverbridge reference number for this purchase
Hi, Please attempt restarting your virtual machine, changing the password and then reproducing the issue.
Hello Maxi5, Have you tried this method? In the top menu click Actions > Reinstall Parallels Tools, wait for the installation to finish, and...
Hi Leif, Thank you for the provided data. Kindly note that the key linked to this transaction is for Parallels Desktop 10 and cannot be used for...
Hello, Do you mean the key combination of Ctrl- Alt - Del or the selection from the Mac Menu > Devices > Keyboard > Ctrl+Alt+Del? If you haven't...
Hi Leif, Unfortunately, we cannot find any transactions linked to this email address. We also could not find the license key in question. Kindly...
Hi Quentin, Unfortunately, doing exactly that is the fastest way to resolve this issue. We understand you might not find it optimal but please...
Hi Leif, To enable us resolve this issue, kindly provide us with either: 1. The email address linked to your Parallels Account. 2. The...
Thank you for the provided data. We have escalated this to the Development Team for further assistance. As soon as there is an update, permanent...
Hi Kai, Kindly collect Windows event logs, by performing the following steps: 1.1. Open Event Viewer (Windows search > Event Viewer). 1.2. In...
Hi Fernando, Thank you for the provided data. Please perform the following actions to collect additional data. 1. Make sure the virtual machine...
Thank you for your reply. Please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical...
Hello Adam, Thank you for the provided data. Have you tried setting the keyboard shortcut for the specific virtual machine itself and not just...
Hello Don, Please reproduce the issue, collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send...
Hi, Kindly confirm if you installed Kali using the Installation Assistant or using a custom iso file. Additionally, please collect a technical...
Hello Adam, please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical data > check...
Hello Jeremy, please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical data >...
