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  1. Adeboye Adeotan
    Post

    Unable to download audio or video

    Hi Julian, Yes, it has been reviewed but we are unable to pinpoint this issue so far. As requested in our private conversation, please provide us...
    Post by: Adeboye Adeotan, Apr 2, 2024 in forum: Parallels Toolbox for Mac
  2. Adeboye Adeotan
    Post

    my alarms are cleared

    Hi, Please collect the following the next time you observe your alarms disappear. 1. Collect a technical report (click the Parallels Toolbox...
    Post by: Adeboye Adeotan, Apr 2, 2024 in forum: Parallels Toolbox for Mac
  3. Adeboye Adeotan
    Post

    is there a non-subscription app?

    Hi TN, Please find the 1-time purchase option highlighted in the attached image. https://www.parallels.com/products/desktop/buy/?full
    Post by: Adeboye Adeotan, Mar 29, 2024 in forum: Licensing and Activation
  4. Adeboye Adeotan
    Post

    subscription renew, but parallels is not active

    Hi Antonio, We have investigated this and found out that you recently received a refund on the 21st of March. Hence why your key is not visible...
    Post by: Adeboye Adeotan, Mar 29, 2024 in forum: Licensing and Activation
  5. Adeboye Adeotan
    Post

    Reset the subscription

    Hi, Your limit has been reset. Kindly try again.
    Post by: Adeboye Adeotan, Mar 29, 2024 in forum: Licensing and Activation
  6. Adeboye Adeotan
    Post

    Activation limit and can't access web portal

    Hi, Your key has been reset. Kindly try again.
    Post by: Adeboye Adeotan, Mar 29, 2024 in forum: Licensing and Activation
  7. Adeboye Adeotan
    Post

    How to reset activation?

    Hello, The necessary changes have been made. You may try again.
    Post by: Adeboye Adeotan, Mar 28, 2024 in forum: Licensing and Activation
  8. Adeboye Adeotan
    Post

    Renewed Subscription not active

    Hi Osarumwense, Could you please provide us with the stated invoice?
    Post by: Adeboye Adeotan, Mar 28, 2024 in forum: Licensing and Activation
  9. Adeboye Adeotan
    Post

    Password incorrect loop

    Hi Jaime, I have sent you a private message to assist with this issue
    Post by: Adeboye Adeotan, Mar 28, 2024 in forum: General Questions
  10. Adeboye Adeotan
    Post

    copy from vscode

    Hi Allen, Our Development Team is still working on this issue. As soon as we have an update, we will provide one.
    Post by: Adeboye Adeotan, Mar 28, 2024 in forum: Parallels Toolbox for Mac
  11. Adeboye Adeotan
    Post

    Hide Menu Icons

    Hello, Kindly reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send technical...
    Post by: Adeboye Adeotan, Mar 28, 2024 in forum: Parallels Toolbox for Mac
  12. Adeboye Adeotan
    Post

    License key

    Hi, A refund has been issued for your upgrade key purchase. Kindly note that it can take five to seven business days for refunds to show up on...
    Post by: Adeboye Adeotan, Mar 28, 2024 in forum: Licensing and Activation
  13. Adeboye Adeotan
    Post

    "Sky: Children of the Light Demo" game not launching

    Hello Pemoz, Could you please provide us with: 1. A technical report: To aid us in troubleshooting this further, please collect a technical...
    Post by: Adeboye Adeotan, Mar 28, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  14. Adeboye Adeotan
    Post

    Unable to download audio or video

    Hi Julian, Apologies for the delayed response. Please provide us with sample links you have tried the audio download feature with. As well as a...
    Post by: Adeboye Adeotan, Mar 28, 2024 in forum: Parallels Toolbox for Mac
  15. Adeboye Adeotan
    Post

    Installing FTDI USB Driver issues

    Hi Paul, 楊家泓, Have you tried disabling the Mirroring function and then attempting to reinstall the drivers? Please try this: Start Parallels...
    Post by: Adeboye Adeotan, Mar 19, 2024 in forum: Windows Virtual Machine
  16. Adeboye Adeotan
    Post

    Activation limit reached but no access to original Mac

    Hi Ryan, Kindly provide us with the old e-mail address.
    Post by: Adeboye Adeotan, Mar 19, 2024 in forum: Licensing and Activation
  17. Adeboye Adeotan
    Post

    [resolved] Mac OBS Virtual Camera on Parallels

    Hi everyone, This issue is known to our Development Team and they are looking into it. As soon as we have an update, we will provide one.
    Post by: Adeboye Adeotan, Mar 19, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  18. Adeboye Adeotan
    Post

    you have entered an upgrade key. Please confirm it with a key from the previous version

    Hi JacksonS4, A refund has been processed.
    Post by: Adeboye Adeotan, Mar 18, 2024 in forum: Licensing and Activation
  19. Adeboye Adeotan
    Post

    Problem while using full screen for gaming

    Hi Larissa, Kindly perform the following steps. 1. Shut down your Virtual Machine. 2. Open Parallels Desktop Preferences (Right-click the...
    Post by: Adeboye Adeotan, Mar 13, 2024 in forum: Parallels Toolbox for Mac
  20. Adeboye Adeotan
    Post

    Mac to PC Sharing, Drag and Drop, and Copy and Paste not work: version 18, Windows 10, Mac Ventura

    Hello Rob, Please collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." >...
    Post by: Adeboye Adeotan, Mar 13, 2024 in forum: General Questions
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