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Hello, what you say looks like a bug. Could you please: - check 'Disable automatic updates' option in Parallels Toolbox preferences; - generate...
Thanks for info. Yes, we currently have problems with recording of WebEx meetings/videos and continue to work on this issue.
Hello Try to change preferred quality of downloading in preferences inside "Download Video" tool. Set 'High' preferred quality, or set 'Max' in...
Well, glad to hear the problem has vanished.
Thanks for ID. Another question - do you have same problem with "Capture Screen" tool?
Hello, could you please send Technical Data report and post its ID here: https://kb.parallels.com/en/124107 it is needed to investigate your issue.
Hello, thank you for reporting the this issue. Yes, the speed of switching was decreased in Big Sur in comparison with previous version 10.15. It...
Please generate Technical Data report and post its ID here: https://kb.parallels.com/en/124107
Hello, Menu icon should appear after the launching "Switch Resolution" tool: [ATTACH]
Hello Do you have same issue while recording other video (from youtube, e.g.)? Or the problem is with webex only?
Hello, I suppose that you've mixed up "Parallels Toolbox" and "Parallels Tools". - "Parallels Toolbox" is separate product that is not related to...
Hello, thanks for reporting this issue. It is a bug actually. Unfortunately there are no workaround for it at now. We will try to fix it in next...
Hello, > When I select Capture Area, the screen goes black "Capture Area" tool creates an overlay window to shade desktop image and show selected...
Hello, - Make sure that 'Use detailed log messages' option is enabled in Parallels Toolbox preferences; - Try to download same video again; - If...
Hello, could you please: - share one of problem link with us; - replicate the problem and then generate and send Technical Data report...
Hello, I checked your link, it should work fine. Also I don't see any information about downloading failure in your report. Let's do the next: -...
Hello Yes, we know about the problem with changing sound level while audio is being recorded. We're working on it and hopefully fix it in one of...
I'm glad I helped you. BTW, you can turn 'Detailed log message' option off. It produces a lot of debug log entries that are not needed for you.
Hello, you can quit from Hide Menu Icons tool using right click on appropriate menu icon and press 'Quit'. Doesn't it work for you?
