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Please email us at cs(at)parallels(.)com, so we can check it for you.
Please contact us in our tollfree number: +1 888-811-2489 so that we can look into the issue directly and assist you further.
Please generate a Problem report ID as per http://kb.parallels.com/9058 and post it so that we can analyze it and assist you further.
Glad to help you out! Please let us know if you need any further support.
We believe we need to have a remote session so that we can assist you accordingly. To do so, contact us in our tollfree number: +1 888-811-2489
Please let us know that if you can retrieve it on a different Mac as well as check for errors on the hard drive of the Mac as well as the external...
As I checked, the Problem Report ID is for an older build and I request you to update to the latest build by downloading and installing from the...
Can you please share the screenshot of File explorer displaying the above mentioned drive on the virtual machine for more clarification?
We believe that the virtual machine is corrupted. Have you taken any backups in Time Machine so that we restore it and try opening it?
Please try to recreate the same issue on a test virtual machine as per this article and let us know how it goes.
As we have mentioned here, Parallels Desktop 10 is not completely compatible with El Capitan and we do suggest you to rub it under supported...
Please follow this blog for installing El Capitan as we have addressed the issues under the latest build of Parallels which can be downloaded here.
In order to investigate the issue further we need you to submit a Problem Report and provide us with its ID number. Please follow this KB article...
Please try to download the latest build of Parallels in which we have addressed this issue from the following link...
Please reply your exact requirement in detail so that we can assist you further.
Please reply with the Model of the mouse too so that we can assist you accordingly.
Please perform the following steps and let us know if the issue persists. Uninstall Parallels Desktop 10 using this tool. Reset ACL permissions...
Try creating an Yosemite virtual machine and thus upgrading to El Capitan. Please let us know how it goes.