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  1. Adeboye Adeotan
    Post

    Toolbox for mac cannot be activated: expired key

    Hello JPB1, Please provide us with a screenshot of the error.
    Post by: Adeboye Adeotan, Aug 27, 2024 in forum: Parallels Toolbox for Mac
  2. Adeboye Adeotan
    Post

    Unable to cancel subscription

    Hello Timothy, Please provide us with the student email address.
    Post by: Adeboye Adeotan, Aug 22, 2024 in forum: Licensing and Activation
  3. Adeboye Adeotan
    Post

    "Uninstall Apps" doesn't have permissions to uninstall...never prompts for password?

    Hello Giampov, We apologize for the inconvenience. Kindly reproduce the issue once again and collect a technical report (click the Parallels...
    Post by: Adeboye Adeotan, Aug 20, 2024 in forum: Parallels Toolbox for Mac
  4. Adeboye Adeotan
    Post

    No audio in recording of ZOOM meeting

    Hello BestP6, Please be informed that our Development Team are aware of this issue and working on a fix. Thank you for your understanding.
    Post by: Adeboye Adeotan, Aug 20, 2024 in forum: Parallels Toolbox for Mac
  5. Adeboye Adeotan
    Post

    UUU appears in the unit type field of the Unit Converter app

    Hello BradatHarmony, Please be informed that our Development Team are aware of this issue and are working on a fix in future releases.
    Post by: Adeboye Adeotan, Aug 20, 2024 in forum: Parallels Toolbox for Mac
  6. Adeboye Adeotan
    Post

    purchased wrong version (upgrade not full)

    Hello Tommy, Please be informed that a refund request for the purchase has been submitted for processing. Furthermore, kindly note that it can...
    Post by: Adeboye Adeotan, Aug 13, 2024 in forum: Licensing and Activation
  7. Adeboye Adeotan
    Post

    How to Get Upgrade support - when not yet upgraded

    Hi Riaand1, Apologies for your experience. We have sent you a private message with your new license key as well as resending the confirmation emai.
    Post by: Adeboye Adeotan, Aug 13, 2024 in forum: Licensing and Activation
  8. Adeboye Adeotan
    Post

    Questions on "Screenshot Page Safari Extension"

    Hello xiqing, This could be a factor. Kindly disconnect the external monitor from your MacBook Pro and attempt to reproduce the issue once again.
    Post by: Adeboye Adeotan, Aug 5, 2024 in forum: Parallels Toolbox for Mac
  9. Adeboye Adeotan
    Post

    Trying to activate Parallels Toolbox license on a new MacBook Pro

    Additionally, please provide us with the last 5 characters of your license.
    Post by: Adeboye Adeotan, Aug 5, 2024 in forum: Parallels Toolbox for Mac
  10. Adeboye Adeotan
    Post

    Trying to activate Parallels Toolbox license on a new MacBook Pro

    Hello Jerry, Kindly try it again.
    Post by: Adeboye Adeotan, Aug 5, 2024 in forum: Parallels Toolbox for Mac
  11. Adeboye Adeotan
    Post

    I need Activations Reset...

    Hello Jerry, Apologies for the delay in response. Please be informed that we have made the neccessary changes on our end and you may now make...
    Post by: Adeboye Adeotan, Aug 5, 2024 in forum: Parallels Toolbox for Windows
  12. Adeboye Adeotan
    Post

    Possible to obtain a perpetual licence for a Mac that is no longer in support?

    Hello Tonza, Unfortunately, converting a subscription into a permanent license is not currently possible. We would however advise purchasing a...
    Post by: Adeboye Adeotan, Jul 30, 2024 in forum: Licensing and Activation
  13. Adeboye Adeotan
    Post

    Payment was successful but renewal was unsuccessful.

    Hello Wuz, Please provide us with your Cleverbridge transaction ID for this payment
    Post by: Adeboye Adeotan, Jul 30, 2024 in forum: Licensing and Activation
  14. Adeboye Adeotan
    Post

    Trying to activate Parallels Toolbox license on a new MacBook Pro

    Hello JerryH14, We have made the required changes on our end. You may use the license now.
    Post by: Adeboye Adeotan, Jul 30, 2024 in forum: Parallels Toolbox for Mac
  15. Adeboye Adeotan
    Post

    running complied Visual FoxPro program on parallels (M1)

    Hello JohnsonX, Kindly provide us with the name of the program in question Additionally, Please collect a technical report at the moment of...
    Post by: Adeboye Adeotan, Jul 30, 2024 in forum: Windows Virtual Machine
  16. Adeboye Adeotan
    Post

    Involved 'set' command option is available only in Parallels Desktop

    Hi Robert, Certain features are only available to Parallels Pro (Subscription) users and the CLI commands are part of them. you may find more...
    Post by: Adeboye Adeotan, Jul 30, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  17. Adeboye Adeotan
    Post

    Parallels System Monitor

    Hello MrBass, Kindly confirm if you are referring to Parallels Toolbox.
    Post by: Adeboye Adeotan, Jul 18, 2024 in forum: Parallels Toolbox for Mac
  18. Adeboye Adeotan
    Post

    Why is the tool "Hide Menu Icons" capturing my screen?

    Hello VANHECKEM, Please note that the Hide menu icons feature requires the screen capture mechanism to work. This is by design and cannot be...
    Post by: Adeboye Adeotan, Jul 18, 2024 in forum: Parallels Toolbox for Mac
  19. Adeboye Adeotan
    Post

    Windows 11 ARM - I'm Confused!

    Hello Jim, To avoid issues, kindly use the Parallels Desktop automatic installer to set up your Windows virtual machine. With this, Parallels...
    Post by: Adeboye Adeotan, Jul 17, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  20. Adeboye Adeotan
    Post

    Refund request

    Hi Michael, Thank you for reaching out. Your refund for the Parallels Desktop for Mac Pro Edition (1 Year) has been initiated for order №...
    Post by: Adeboye Adeotan, Jul 15, 2024 in forum: Licensing and Activation
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