Separate names with a comma.
Hello all, If you are having this issue, it points to the license key already being linked to a different account. Please provide us with your...
Hello LeifJ, Thank you for mentioning this, please be informed that this issue has now been fixed and the installer will install version 20 by...
Hello tay, Please provide us with the email address linked to the Parallels Toolbox license key.
Hello ConorM3, Please be informed that a refund request for the purchase has been submitted for processing. Furthermore, kindly note that it can...
Hello wengangl, Please be informed that we have made the required changes on our end. You can now make use of the license.
Hello Stefan, Please be informed that our Development Team are aware of this issue and are working on a long-term solution.
Hello Gnilema, Please provide us with both your old and new email addresses
Hello Samael, Please provide us with a screenshot of the transaction containing your Cleverbridge Transaction ID
Hello yeoucn, Please provide us with your Cleverbridge Transaction ID for this purchase.
Hello Samael, Please provide us with the error you encountered when you attempted to activate the license. Please note that since this is an...
Hello RonaldF5, Please provide us with the error you encountered when you attempted to activate the license. Please note that since this is an...
Hello Joe, Tom, We have forwarded your request to our Development Team. As soon as we have an update, we will get back to you.
Hello JPB1, This is due to the fact that you have a Parallels Desktop Permanent License. Upon purchasing a Permanent license, you get a...
Hello, As per your request, the refund for the Parallels Desktop Upgrade has been initiated. Funds will be credited back within 5-7 business...
Hello xiqing, Please reproduce the issue and collect a technical report : Enable detailed log messages: Click the Parallels Toolbox icon > Click...
Hello CK, To aid us in investigating this issue, please reproduce the issue and collect a technical report (click the Parallels Toolbox icon >...
Please provide us with the error message you receive when you attempt to activate Parallels Toolbox.
Hello Carsten, Please note that a Toolbox license you possess is only valid for one machine/device. As such for multiple devices, it is required...
Hello Dibor, Please perform the following actions: 1. Click the Apple logo > System Settings > Security & Privacy > Full Disk Access > Parallels...
Hello Patricia, Please provide us with the old email address in question.
