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Hi Rickard, We are deeply sorry about your experience, this is not what we want for our customers. In the presentation mode tool's settings,...
Hi Dean, Have you tried the "Window MAnager" tool?
Hi topdollar, While this might not be ideal for you, have you attempted turining it off first and initiating a download? Did it work?
Hello DHinschberger, We were unfortunately unable to reproduce this issue. Kindly provide us with a screen recording of this issue. If possible,...
Hello, Please reproduce the issue and collect a technical report : Enable detailed log messages: Click the Parallels Toolbox icon > Click on...
Hello BowFarmer, Please note that you may accept/allow the request when prompted, these requests are mainly to enable Parallels Toolbox to...
Hello Ademola, Please be informed that a refund request for the purchase has been submitted for processing. Furthermore, kindly note that it can...
Hello Henry, Unfortunately, it is not currently possible to refund just one of those licenses as they are tied to the same subscription. As such,...
Hello everyone, As a workaround, you may access the C: drive via your network using the procedure detailed in the KB article below:...
Hello Hana, We have processed a refund and it usually takes around 5 - 7 business days for it to be credited to your account. Thank you.
Hi Matthew, Please note that we do not publicly release specific information on security-related enhancements or fixes
Hi Richard, Could you please confirm if Presentation mode was turned off?
Hi Alisa, Toolbox uses minimal Mac resources. You may also quit the app and launch it as needed without issues.
Hi everyone, Could you please confirm if Presentation mode is turned on when you experience this issue? If so, please turn it off and let us know...
Hello Eric, Kindly collect Toolbox logs from your host Mac by following the steps provided below: Open Terminal on your Mac (Applications >...
Hello RayP1, Apologies for your experience. To aid us in investigating this issue, please reproduce the issue and collect a technical report :...
Hi Tony, Please take a screenshot of the error and send it in reply to this post.
