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  1. Adeboye Adeotan
    Post

    Unable to activate account

    Hello, Please provide us with the apple email. You may choose to send this privately.
    Post by: Adeboye Adeotan, Mar 6, 2025 in forum: Licensing and Activation
  2. Adeboye Adeotan
    Post

    Make display settings permanent (not reverting on startup)

    Hello, Please take a screenshot of the Graphics tab and send in rely to this e-mail. Also, please collect a technical report while the VM is...
    Post by: Adeboye Adeotan, Mar 6, 2025 in forum: Windows Virtual Machine
  3. Adeboye Adeotan
    Post

    How do you map a Physical HD (not a VHD)

    Hello, Please connect the hard drive and collect a technical report (click Parallels icon > Help > Send technical data > check "Attach...
    Post by: Adeboye Adeotan, Mar 6, 2025 in forum: General Questions
  4. Adeboye Adeotan
    Post

    blacklisted

    Hello, Please be informed that the license was deleted due to a chargeback transaction on 8.12.2024. As such, a refund should have been received...
    Post by: Adeboye Adeotan, Feb 28, 2025 in forum: Parallels Toolbox for Mac
  5. Adeboye Adeotan
    Post

    Unable to download audio or video from YouTube

    Hello, Please reproduce the issue and collect a technical report : Enable detailed log messages: Click the Parallels Toolbox icon > Click on...
    Post by: Adeboye Adeotan, Feb 27, 2025 in forum: Parallels Toolbox for Mac
  6. Adeboye Adeotan
    Post

    Unable to download audio or video from YouTube

    Hello, Please reproduce the issue and collect a technical report : Enable detailed log messages: Click the Parallels Toolbox icon > Click on...
    Post by: Adeboye Adeotan, Feb 27, 2025 in forum: Parallels Toolbox for Mac
  7. Adeboye Adeotan
    Post

    What runs faster x64(intel) apps on Apple Silicon? Windows Arm or Parallels Emulator

    Hi ChristianK12, We do not have available benchmarks however, you may note the below: Windows 11 on ARM includes an x86 and x64 emulation layer...
    Post by: Adeboye Adeotan, Feb 20, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  8. Adeboye Adeotan
    Post

    use older version on other machine

    Hello, Should you purchase a new full Parallels Desktop 20 license, yes, you will be able to make use of the version 17 license on a different...
    Post by: Adeboye Adeotan, Feb 20, 2025 in forum: Licensing and Activation
  9. Adeboye Adeotan
    Post

    Can't print to label printer

    Hello Michael, Please collect a technical report at the moment of issue reproduction (Help > Send technical data > check "Attach screenshots..."...
    Post by: Adeboye Adeotan, Feb 20, 2025 in forum: Parallels Client for Mac
  10. Adeboye Adeotan
    Post

    Blue screen inaccessible boot disk upon new windows 11 install

    Hello, To investigate this issue, please collect a technical report at the moment of issue reproduction (Help > Send technical data > check...
    Post by: Adeboye Adeotan, Feb 20, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  11. Adeboye Adeotan
    Post

    purchased wrong version (upgrade not full)

    Hi, Please share the transaction ID for the purchase you made.
    Post by: Adeboye Adeotan, Feb 20, 2025 in forum: Licensing and Activation
  12. Adeboye Adeotan
    Post

    how to deactivate my Parallel Desktop license key and transfer to my new Mac

    Hello Vibha, The license key linked to this transaction ID is not a subscription but rather a permanent license key. We have unlinked your...
    Post by: Adeboye Adeotan, Feb 20, 2025 in forum: Licensing and Activation
  13. Adeboye Adeotan
    Post

    Depence R3

    Hi Rieger, Please share the installer for this application. You may upload it to this link...
    Post by: Adeboye Adeotan, Feb 20, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  14. Adeboye Adeotan
    Post

    Mouse click does not work in Coherence Mode

    Hello, please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical data > check...
    Post by: Adeboye Adeotan, Feb 6, 2025 in forum: Windows Virtual Machine
  15. Adeboye Adeotan
    Post

    License Issue

    Hello LaniA, Please provide us with the MacOS version of your computer. Additionally, please attempt the following steps: 1. Download and...
    Post by: Adeboye Adeotan, Feb 6, 2025 in forum: Licensing and Activation
  16. Adeboye Adeotan
    Post

    Windows 11 on Mac mini M4 install printer problem

    Hello Michael, Thank you for your e-mail. Please follow the steps below to set up your Printer: 1. On your Mac, go to "System Setting" >...
    Post by: Adeboye Adeotan, Feb 6, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  17. Adeboye Adeotan
    Post

    Subscription REFUSES to renew

    Hello R M, Please be informed that your subscription was successfully renewed on the 5th of February and an email was sent on the same day. We...
    Post by: Adeboye Adeotan, Feb 6, 2025 in forum: Licensing and Activation
  18. Adeboye Adeotan
    Post

    Parallels license expired 8 months ago in June 2024 do i only get 4 months if i renew it?

    Hello Hugh, No, your 1-year subscription starts counting from the moment you renew the license.
    Post by: Adeboye Adeotan, Feb 6, 2025 in forum: Licensing and Activation
  19. Adeboye Adeotan
    Post

    Shortcuts preferences UI bug

    Hello QiC1, To help us troubleshoot this issue, please collect a technical report (click Parallels icon > Help > Send technical data > check...
    Post by: Adeboye Adeotan, Jan 28, 2025 in forum: Product updates and feedback
  20. Adeboye Adeotan
    Post

    Restrict license activation(3개의 라이센스 활성화제한문제)

    Hello RossWen, We have made the required changes on our end. Kindly try to activate your license once again.
    Post by: Adeboye Adeotan, Jan 28, 2025 in forum: Parallels Toolbox for Mac
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