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  1. Adeboye Adeotan
    Post

    No list of pre-configured OS to be installed in Parallels

    Hello, Please collect a technical report after issue reproduction (click Parallels icon > Help > Send technical data > check "Attach...
    Post by: Adeboye Adeotan, Mar 31, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  2. Adeboye Adeotan
    Post

    "Windows 11" cannot connect Unattended.iso to CD/DVD 2. This image file cannot be found.

    Hi Steve, A support ticket with ID 5221879 has been created to assist with this issue
    Post by: Adeboye Adeotan, Mar 28, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  3. Adeboye Adeotan
    Post

    macOS Sequoia: Presentation Mode auto-activates when HDMI display is activated -- even when disabled

    Hello, Please reproduce the issue and collect a technical report : Enable detailed log messages: Click the Parallels Toolbox icon > Click on...
    Post by: Adeboye Adeotan, Mar 28, 2025 in forum: Parallels Toolbox for Mac
  4. Adeboye Adeotan
    Post

    My parallels stopped working (claims trial ended) despite having a lifetime key

    Hi, I've sent you a private message to assist with this
    Post by: Adeboye Adeotan, Mar 28, 2025 in forum: Licensing and Activation
  5. Adeboye Adeotan
    Post

    Failed to start gdm.service - GNOME Display Manager

    Hi, Have you tried moving the virtual machine's pvm file from your external drive to your internal disk?
    Post by: Adeboye Adeotan, Mar 17, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  6. Adeboye Adeotan
    Post

    The previous activation key has not been accepted by the license server.

    Hello, We made some changes on our side. Please try to activate your license again.
    Post by: Adeboye Adeotan, Mar 17, 2025 in forum: Licensing and Activation
  7. Adeboye Adeotan
    Post

    Refund Request ( Auto - Renew )

    Hello Francis, Kindly provide us with the transaction ID related to the renewal
    Post by: Adeboye Adeotan, Mar 17, 2025 in forum: General Questions
  8. Adeboye Adeotan
    Post

    Moved to new Mac - license transfer option not showing

    Hello, Please be informed that we have made changes on our end and you may now make use of the license on your new Mac
    Post by: Adeboye Adeotan, Mar 17, 2025 in forum: Licensing and Activation
  9. Adeboye Adeotan
    Post

    Can't Uninstall/Delete Parallels from my Mac Desktop

    Hi, Could you please provide us with a screen recording of this scenario? You may upload it here...
    Post by: Adeboye Adeotan, Mar 11, 2025 in forum: General Questions
  10. Adeboye Adeotan
    Post

    Activate Parallels Desktop on another Mac

    Hello, We were unable to locate any licenses linked to this e-mail address. Please provide us with your Parallels account-linked email address
    Post by: Adeboye Adeotan, Mar 11, 2025 in forum: Licensing and Activation
  11. Adeboye Adeotan
    Post

    Activate Parallels Desktop on another Mac

    Hello E.P1, You currently have different licenses linked to your e-mail address. Kindly confirm which version you are referring to
    Post by: Adeboye Adeotan, Mar 11, 2025 in forum: Licensing and Activation
  12. Adeboye Adeotan
    Post

    Cannot change registered email address because old one is now deleted.

    Hello, We have sent you a private message to request for additional information to proceed further with your request. Thank you.
    Post by: Adeboye Adeotan, Mar 11, 2025 in forum: General Questions
  13. Adeboye Adeotan
    Post

    How can I found my key, if I reset MacBook and reinstall parallels ?

    Hello Waleed, Please provide us with your transaction ID for any recent Parallels Desktop purchases you may have made
    Post by: Adeboye Adeotan, Mar 11, 2025 in forum: Licensing and Activation
  14. Adeboye Adeotan
    Post

    The previous activation key has not been accepted by the license server.

    Hello MohaamedN, We have sent you a private message to request more information
    Post by: Adeboye Adeotan, Mar 11, 2025 in forum: Licensing and Activation
  15. Adeboye Adeotan
    Post

    Parallels 20 - Solidworks unusable due to graphics performance

    Hello ChrisK39, If possible, could you please provide us with a video reproduction of the issues you described? You may upload it here:...
    Post by: Adeboye Adeotan, Mar 6, 2025 in forum: Product updates and feedback
  16. Adeboye Adeotan
    Post

    Upgrade to Pro non subscription

    Hello Christopher, The Pro option is a subscription-based option, not a one-time or perpetual one. Hence the lack of this option. To purchase a...
    Post by: Adeboye Adeotan, Mar 6, 2025 in forum: Licensing and Activation
  17. Adeboye Adeotan
    Post

    "Your PC/Device needs to be repaired" - Error code: 0xc0000221

    Hello, Please collect a technical report (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report)...
    Post by: Adeboye Adeotan, Mar 6, 2025 in forum: Windows Virtual Machine
  18. Adeboye Adeotan
    Post

    Can't boot VM any more

    Hello, Please collect a technical report (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report)...
    Post by: Adeboye Adeotan, Mar 6, 2025 in forum: Windows Virtual Machine
  19. Adeboye Adeotan
    Post

    Refund Request

    Hello, Please provide us with the transaction of the refund transaction.
    Post by: Adeboye Adeotan, Mar 6, 2025 in forum: Licensing and Activation
  20. Adeboye Adeotan
    Post

    license activated too often

    Hello MatthiasL8, We have made the required changes from our end. Please attempt to use the application again
    Post by: Adeboye Adeotan, Mar 6, 2025 in forum: Licensing and Activation
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