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Hello Steve, Thank you for the clarification.
Hello Michael, Please collect a Technical report for our investigation. To do this, reproduce the issue and collect a technical report (click...
Hello Keith, Thank you for bringing this to our attention. Our Development Team has been informed. Should we have any further updates or...
Hello Lonnie, We were able to locate 1 Parallels Desktop Subscription and 1 legacy license key. Please note that only the Parallels Desktop...
Hello Karl, Please be informed that this issue has been forwarded to our Development Team for further investigation. Should we receive an...
Hi Robert, Please reproduce the issue and collect a technical report (click Parallels icon > Help > Send technical data > check "Attach...
Hello SvetlanaM, A ticket 4820843 has been created to assist you in resolving this issue. We will provide further communication via e-mail.
Hello David, Kindly confirm if you are referring to your Windows virtual machine and the installation of Parallels Tools...
Hi Bjornd, We have transferred your license to the Parallels account linked to b*******[email protected]
Hello EmilyA8, It appears you are attempting to install Parallels Tools https://kb.parallels.com/en/129740 on your Parallels Desktop virtual...
Hi Steve, To aid us in troubleshooting this issue, please: Enable detailed log messages: Click the Parallels Toolbox icon > Click on the little...
The screenshot files are usually saved on your desktop in a .pdf format. Kindly confirm if you are unable to find them still. Also, please...
Hello Howard, Please be informed that Apple does not permit returns or offer refunds for products purchased through the App Store, including...
Hi JeremiahK1, Please be informed that a refund has been processed. Furthermore, kindly note that it can take five to seven business days for...
Hello BrunoO, Please perform the following action to attempt to resolve this issue. 1. In the Mac menu bar, click the Parallels Toolbox icon >...
Hi everyone, We currently do not have updates on this but we have informed the Development Team once again of the issue
Hello Markkup, To enable us to investigate this issue further, kindly collect Toolbox logs from your host Mac by following the steps provided...
Hello xiqing, Unfortunately, we have been unable to reproduce the issue you are experiencing in a similar environment. Kindly confirm when you...
