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  1. KirillBagrinovskiiy
    Post

    Stop automatic updates

    Can you press Help -> Send technical data from agent context menu? And attach report ID number here
    Post by: KirillBagrinovskiiy, Aug 23, 2017 in forum: Parallels Toolbox Feature Suggestions
  2. KirillBagrinovskiiy
    Post

    Record Screen or Area Internal Sound Recording Not Happening in v1.5 (735)

    Can you provider result file of Record Windows Tool? Can you generate problem report using Parallels Toolbox (Help -> Send Technical Data)?
    Post by: KirillBagrinovskiiy, Feb 16, 2017 in forum: Parallels Toolbox for Mac
  3. KirillBagrinovskiiy
    Post

    Capture Area feature hangs intermittently

    Hello, BrianS8 Do you have same problem when use Record Area Tool which take video of area?
    Post by: KirillBagrinovskiiy, Jan 30, 2017 in forum: Parallels Toolbox for Mac
  4. KirillBagrinovskiiy
    Post

    Recorded screen capture is out of sync

    Yes, don't forget to record screen using QuickTime
    Post by: KirillBagrinovskiiy, Jan 9, 2017 in forum: Parallels Toolbox for Mac
  5. KirillBagrinovskiiy
    Post

    Recorded screen capture is out of sync

    Hello ReckA1 Does problem continue to occur? Can you try to record screen using QuickTime and tell me do you have same problem with QuickTime? Can...
    Post by: KirillBagrinovskiiy, Jan 5, 2017 in forum: Parallels Toolbox for Mac
  6. KirillBagrinovskiiy
    Post

    Recorded screen capture is out of sync

    Hello, ChristianS10 Does problem continue to occur? Can you try to record screen using QuickTime and tell me do you have same problem with...
    Post by: KirillBagrinovskiiy, Jan 5, 2017 in forum: Parallels Toolbox for Mac
  7. KirillBagrinovskiiy
    Post

    Cannot open a Screen Recording in QuickTime...

    We try to resolve this problem in future release? Does problem reproduced if you try record screen again?
    Post by: KirillBagrinovskiiy, Sep 5, 2016 in forum: Parallels Toolbox for Mac
  8. KirillBagrinovskiiy
    Post

    Record screen with another audio source than microphone

    You can change the default input audio device in System Preferences -> Sound -> Input Record Screen uses the default audio input.
    Post by: KirillBagrinovskiiy, Aug 29, 2016 in forum: Parallels Toolbox for Mac
  9. KirillBagrinovskiiy
    Post

    /Library/Logs/parallels.log.1 grew to 39.7GB

    Hello, can you generate problem report and type problem report number here
    Post by: KirillBagrinovskiiy, Oct 7, 2014 in forum: Installation and Configuration of Parallels Desktop
  10. KirillBagrinovskiiy
    Post

    Pasting images from clipboard to win7 client results in black image

    Hello Sultan I am developer of Parallels Desktop Bug with black image is Apple bug. Recently Apple say that bug fixed. I think you should update...
    Post by: KirillBagrinovskiiy, Sep 26, 2014 in forum: Windows Virtual Machine
  11. KirillBagrinovskiiy
    Post

    Parallels 9 + OS X Mavericks = Clipboard sharing not working!

    Hello, gingerninja - try disable RDP on Mac and Windows Virtual Machine - restart Virtual Machine - generate problem report again - try to...
    Post by: KirillBagrinovskiiy, Jan 27, 2014 in forum: Windows Virtual Machine
  12. KirillBagrinovskiiy
    Post

    Parallels 9 + OS X Mavericks = Clipboard sharing not working!

    Hello gingerninja and MarceloM Can you answer some questions: - do you have prl_cc.exe process started? - do you have any Sharing Screen...
    Post by: KirillBagrinovskiiy, Jan 22, 2014 in forum: Windows Virtual Machine
  13. KirillBagrinovskiiy
    Post

    Open in IE Button

    I'm sorry that you had to do so much extra work. We will work to improve the Parallels Desktop. Can you tell when you last updated the Parallels...
    Post by: KirillBagrinovskiiy, Sep 5, 2012 in forum: Windows Virtual Machine
  14. KirillBagrinovskiiy
    Post

    Open in IE Button

    RadekV, please close Safari, and restart Parallels Desktop Open Safari only when Parallels Desktop installation finished
    Post by: KirillBagrinovskiiy, Sep 4, 2012 in forum: Windows Virtual Machine
  15. KirillBagrinovskiiy
    Post

    Open in IE Button

    NotoriousBIC, are you have updated Parallels Tools in Windows 8 guest? If Parallels Tools Updated please click on "Open In IE" button in Safari...
    Post by: KirillBagrinovskiiy, Sep 4, 2012 in forum: Windows Virtual Machine
  16. KirillBagrinovskiiy
    Post

    Open in IE Button

    RadekV, please restart Safari and check "Open In IE" extension exists in Safari (check it in Safari Preferences -> Extensions)
    Post by: KirillBagrinovskiiy, Sep 4, 2012 in forum: Windows Virtual Machine
  17. KirillBagrinovskiiy
    Post

    Open in IE Button

    NotoriousBIC, please do this steps: - turn off firewall if you use it - quit from Safari - quit from Parallels Desktop - reboot your Mac -...
    Post by: KirillBagrinovskiiy, Sep 4, 2012 in forum: Windows Virtual Machine
  18. KirillBagrinovskiiy
    Post

    Nonexistent Printers

    He BarryinColorado We always display in the guest all printers regardless of connected they to computer or not. That's why there are all 6...
    Post by: KirillBagrinovskiiy, Sep 26, 2011 in forum: Windows Virtual Machine
  19. KirillBagrinovskiiy
    Post

    Nonexistent Printers

    Hi BarryinColorado Big thanks for report on running Virtual Machine! I understand answers on 2 and 3 questions. But can't understand 1 and 4...
    Post by: KirillBagrinovskiiy, Sep 22, 2011 in forum: Windows Virtual Machine
  20. KirillBagrinovskiiy
    Post

    Nonexistent Printers

    Hello, IngeborgS Could you please describe your problem in more detail and generate problem report?
    Post by: KirillBagrinovskiiy, Sep 21, 2011 in forum: Windows Virtual Machine
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