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  1. Ashley Chumun
    Post

    Transfer license to new Mac

    Greetings, Thank you for your feedback. If you would like to use your Parallels Desktop for Mac Standard or Pro Edition license on a new Mac, you...
    Post by: Ashley Chumun, Aug 10, 2023 in forum: Licensing and Activation
  2. Ashley Chumun
    Post

    Disabling Shared Profile problems

    Greetings, Thank you for your feedback. To retain cut and paste ability between your virtual machine and host macOS while keeping the Virtual...
    Post by: Ashley Chumun, Aug 1, 2023 in forum: Installation and Configuration of Parallels Desktop
  3. Ashley Chumun
    Post

    [New Macbook] The previous activation key has not been accepted by the license server.

    Greetings, Thank you for your feedback. After checking your account, it seems that you are trying to activate your Parallels Desktop 17 on a new...
    Post by: Ashley Chumun, Aug 1, 2023 in forum: Licensing and Activation
  4. Ashley Chumun
    Post

    Run more than 2 Concurrent macOS Ventura VMs on M1 Ultra

    Greetings, Thank you for your feedback. Currently it is possible to run only 2 macOS VMs simultaneously on Parallels Desktop on Apple M-series...
    Post by: Ashley Chumun, Jul 23, 2023 in forum: Parallels Desktop on a Mac with Apple silicon
  5. Ashley Chumun
    Post

    Purchase license keys for Parallels Desktop 13?

    Greetings, Thank you for your feedback. Please note that Parallels Desktop 13 has already reached its end of life support and is no more available...
    Post by: Ashley Chumun, Jul 23, 2023 in forum: Licensing and Activation
  6. Ashley Chumun
    Post

    New computer

    Greetings, Thank you for your feedback. We sent you a private message, please check it and revert back with the requested information. Thanks
    Post by: Ashley Chumun, Jul 21, 2023 in forum: Installation and Configuration of Parallels Desktop
  7. Ashley Chumun
    Post

    WinKey on macbook pro keyboard

    Hello, Thank you for your feedback. The default WinKey on a MacBook Pro keyboard is the Command key. Thus in order to copy and paste you can use...
    Post by: Ashley Chumun, Jul 20, 2023 in forum: General Questions
  8. Ashley Chumun
    Post

    Isolate Mac from Mac

    Greetings, Thank you for your feedback. To Isolate your macOS virtual machine from your host macOS you need to disable sharing the host's home...
    Post by: Ashley Chumun, Jun 26, 2023 in forum: General Questions
  9. Ashley Chumun
    Post

    Login to Windows 11

    Greetings, Thank you for your feedback. To resolve the issue, please follow the steps below: 1. Open Parallels Desktop and Launch your Windows...
    Post by: Ashley Chumun, Jun 23, 2023 in forum: General Questions
  10. Ashley Chumun
    Post

    Toolbox freezes on Mac mini M2 Pro.

    Greetings, Thank you for your feedback. To let us better understand the situation, please perform the following steps: 1. Reproduce the issue. 2....
    Post by: Ashley Chumun, Jun 20, 2023 in forum: Parallels Toolbox for Mac
  11. Ashley Chumun
    Post

    Hide Menu Icons display glitch

    Greetings, Thank you for your feedback. To let us better understand the situation, please perform the following steps: 1. Reproduce the issue. 2....
    Post by: Ashley Chumun, Jun 20, 2023 in forum: Parallels Toolbox for Mac
  12. Ashley Chumun
    Post

    Windows 11 VM Freezing after idle

    Greetings, Thank you for the provided Technical Report ID. From the Technical Reports, we noticed that your Windows Virtual Machine is having...
    Post by: Ashley Chumun, Jun 8, 2023 in forum: Windows Virtual Machine
  13. Ashley Chumun
    Post

    Only Some Bluetooth Devices Showing

    Greetings, Thank you for your feedback. To let us better understand the situation, please provide us with the below information: 1. Please explain...
    Post by: Ashley Chumun, Jun 8, 2023 in forum: Windows Virtual Machine
  14. Ashley Chumun
    Post

    I just purchased the pro version and it has been the biggest issue in my life

    Hello, Thank you for your feedback. To let us better understand the situation, please perform the following steps: 1. Reproduce the issue. 2....
    Post by: Ashley Chumun, Jun 5, 2023 in forum: Installation and Configuration of Parallels Desktop
  15. Ashley Chumun
    Post

    How To Disable Parallels Tools Auto Updating In Parallels

    Greetings, Thank you for your feedback. Kindly follow the steps below to disable Parallels Tools auto update: 1. Shut down your Virtual Machine...
    Post by: Ashley Chumun, Jun 5, 2023 in forum: Windows Virtual Machine
  16. Ashley Chumun
    Post

    Convert Image (HEIC to JPEG)

    Greetings, Thank you for your feedback. In order to convert (HEIC to JPEG), you can use the "Resize Images" application following the steps below:...
    Post by: Ashley Chumun, Jun 4, 2023 in forum: Parallels Toolbox Feature Suggestions
  17. Ashley Chumun
    Post

    Can a Fusion Intel Windows 10 VM be Imported & run on Parallels on M2 Mac?

    Hello Don, Thank you for your feedback. Unfortunately, Fusion-based Intel virtual machines cannot run on Parallels Desktop on M2 Mac due to the...
    Post by: Ashley Chumun, May 29, 2023 in forum: General Questions
  18. Ashley Chumun
    Post

    installing a MAC program to load forces windows

    Hello Chuck, Thank you for your feedback. To let us better understand the situation, please perform the following steps: 1. Reproduce the issue....
    Post by: Ashley Chumun, May 28, 2023 in forum: Windows Virtual Machine
  19. Ashley Chumun
    Post

    My Windows 11 Pro resolution falls to a low resolution when i return to it.

    Dear Joe, Thank you for the provided technical report. As a possible solution, please reinstall Parallels Tools following the steps below: 1....
    Post by: Ashley Chumun, May 11, 2023 in forum: Parallels Desktop on a Mac with Apple silicon
  20. Ashley Chumun
    Post

    Remove suggestion to upgrade

    Dear Donovan, Thank you for your feedback. Could you please provide us with a screenshot of the upgrade prompt? We are looking forward to hearing...
    Post by: Ashley Chumun, Apr 16, 2023 in forum: Parallels Desktop for Mac Feature Suggestions
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