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  1. Nazeemabanu@P
    Post

    Trial Install Windows 10

    Hello @JS_7 , Are you trying to run the windows 10 virtual machine from the external hard drive with an intel Mac? If yes, please refer to this...
    Post by: Nazeemabanu@P, Aug 26, 2022 in forum: Installation and Configuration of Parallels Desktop
  2. Nazeemabanu@P
    Post

    "The snapshot name cannot be empty" even upon clicking "Don't save" button

    Hello @Will Dormann, Could you please reinstall the Parallels Desktop version 18 > reproduce the issue > and provide us the technical report ID as...
    Post by: Nazeemabanu@P, Aug 26, 2022 in forum: General Questions
  3. Nazeemabanu@P
    Post

    Make networking work again like it did in 17

    Hello @KeavinW, Please reinstall the Parallels Tools by referring to this link - Parallels Tools and change your network mode from 'Shared...
    Post by: Nazeemabanu@P, Aug 26, 2022 in forum: Parallels Desktop for Mac Feature Suggestions
  4. Nazeemabanu@P
    Post

    Windows 10 Upgrade to Windows 11 fails

    To upgrade windows 10 to Windows 11, refer below 1. Check if your BIOS type of Windows is legacy or UEFI, If you have UEFI BIOS , then you can...
    Post by: Nazeemabanu@P, Aug 26, 2022 in forum: General Questions
  5. Nazeemabanu@P
    Post

    SOLVED --- Black Screen when Starting Windows 11 - macOS 12.5.1

    Hello @TizianoR, Please refer to this link to fix the black screen issue. Thanks.
    Post by: Nazeemabanu@P, Aug 26, 2022 in forum: Parallels Desktop on a Mac with Apple silicon
  6. Nazeemabanu@P
    Post

    Hide Menubar Icons - NOT WORKING

    Hello @NateC3 , Thank you for providing the report ID, we will check with our team and update you. Thanks.
    Post by: Nazeemabanu@P, Aug 24, 2022 in forum: General Questions
  7. Nazeemabanu@P
    Post

    "would like to access files in your Documents folder."

    Hello @EricG22, Could you please uninstall the Parallels Desktop > Restart the Mac > install the Parallels Desktop for Mac > provide all the...
    Post by: Nazeemabanu@P, Aug 23, 2022 in forum: Parallels Desktop on a Mac with Apple silicon
  8. Nazeemabanu@P
    Post

    purchased wrong version (upgrade not full)

    Hello @AustinS6, Kindly check your DM for further assistance. Thanks.
    Post by: Nazeemabanu@P, Aug 23, 2022 in forum: Licensing and Activation
  9. Nazeemabanu@P
    Post

    External drive cannot be ejected

    Hello, Could you please reinstall the Parallels Tools by referring > Parallels Tools? If you have a Parallels permanent license key v17, use any...
    Post by: Nazeemabanu@P, Aug 23, 2022 in forum: Windows Virtual Machine
  10. Nazeemabanu@P
    Post

    Not working

    Hello @DiyorA, Could you please let us know the detailed description of the issue to assist you further? Thanks.
    Post by: Nazeemabanu@P, Aug 23, 2022 in forum: Parallels Toolbox for Mac
  11. Nazeemabanu@P
    Post

    "Check your internet connection" during parallel desktop activation

    Hello @Pakita, Could you please confirm that you are referring to this KB article and tried all the steps to fix the issue? Also, let us your host...
    Post by: Nazeemabanu@P, Aug 23, 2022 in forum: General Questions
  12. Nazeemabanu@P
    Post

    Crashes of a background processes

    Hello @CharlieS4, Could you please provide us the screenshot of prl_disk_tool error and the mac menu bar which gets stuck with VM name along with...
    Post by: Nazeemabanu@P, Aug 23, 2022 in forum: General Questions
  13. Nazeemabanu@P
    Post

    Hide Menubar Icons - NOT WORKING

    Kindly reinstall the Parallels Toolbox and check. If the issue persists, then please help us with Technical Report ID as mentioned in this link -...
    Post by: Nazeemabanu@P, Aug 23, 2022 in forum: General Questions
  14. Nazeemabanu@P
    Post

    Trial Install Windows 10

    Hello @JS_7, Could you please let us know do you have Intel or M1 Mac? Thanks.
    Post by: Nazeemabanu@P, Aug 23, 2022 in forum: Installation and Configuration of Parallels Desktop
  15. Nazeemabanu@P
    Post

    Parallels 18 guest/VM shutdown issue...?

    Hello, Please reinstall the Parallels Desktop version 18 and try to shut down the virtual machine. If you have an issue, then go to activity...
    Post by: Nazeemabanu@P, Aug 19, 2022 in forum: General Questions
  16. Nazeemabanu@P
    Post

    Parallels 18 TPM Chip Installation

    Hello, Kindly note that if you are running the Parallels version 18/17 with Windows 10 > Legacy BIOS, then upgrading from windows 10 to windows 11...
    Post by: Nazeemabanu@P, Aug 19, 2022 in forum: Installation and Configuration of Parallels Desktop
  17. Nazeemabanu@P
    Post

    Cant activate Parallels 10 on new computer

    Hello @J.J.C , We are following up with ticket#3602562, reset was also done to your Parallels version 10 key. Please check the ticket/email. Thanks.
    Post by: Nazeemabanu@P, Aug 16, 2022 in forum: Installation and Configuration of Parallels Desktop
  18. Nazeemabanu@P
    Post

    MS Teams - Camera/Video Problems

    Hello @AndreF12, Please make sure that under Windows configuration > Hardware > Sound & Camera > Share Mac camera with Windows is checked, refer...
    Post by: Nazeemabanu@P, Aug 15, 2022 in forum: Installation and Configuration of Parallels Desktop
  19. Nazeemabanu@P
    Post

    Do you know how to get the 'red vertical lines' on Windows apps back?

    Hello @NathanE4, Parallels Desktop Dock and menubar icons along with the shared app icons have been updated to better coexist with the latest...
    Post by: Nazeemabanu@P, Aug 15, 2022 in forum: Installation and Configuration of Parallels Desktop
  20. Nazeemabanu@P
    Post

    Updating Parallels Tools Stuck at 69%

    Hello @Davoud, Please refer to this link - Parallels Tools manual installation to install the Parallels Tools on Windows 10 virtual machine. Thanks.
    Post by: Nazeemabanu@P, Aug 15, 2022 in forum: Installation and Configuration of Parallels Desktop
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