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  1. Trishna Oobeyram
    Post

    Refund

    Hello @TorstenH3 We have processed a refund as requested. Regards,
    Post by: Trishna Oobeyram, Nov 5, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  2. Trishna Oobeyram
    Post

    License has reached Limit

    Hello @FranklinS2 We made some changes on our side. Please try to activate it again. Regards,
    Post by: Trishna Oobeyram, Nov 4, 2024 in forum: Licensing and Activation
  3. Trishna Oobeyram
    Post

    License has reached Limit

    Hello @Norman5 We made some changes on our side. Please try to activate it again. Regards,
    Post by: Trishna Oobeyram, Nov 4, 2024 in forum: Licensing and Activation
  4. Trishna Oobeyram
    Post

    Paid but no email and still expired

    Hello, We have created a support ticket to investigate this further. Kindly check your emails for further correspondence. Regards,
    Post by: Trishna Oobeyram, Nov 4, 2024 in forum: Licensing and Activation
  5. Trishna Oobeyram
    Post

    Help with Window 11 Installation

    Hello @Sophia2 We have created a support ticket to assist you further. Kindly check your email for future correspondence. Regards,
    Post by: Trishna Oobeyram, Nov 4, 2024 in forum: Installation and Configuration of Parallels Desktop
  6. Trishna Oobeyram
    Post

    Conficting applications

    Hello, 1. Reproduce the issue. 2. Collect a technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..."...
    Post by: Trishna Oobeyram, Oct 14, 2024 in forum: Installation and Configuration of Parallels Desktop
  7. Trishna Oobeyram
    Post

    Help! After reinstalling OS, I get This License has reached it's activation limit

    Hello @T__16 We made some changes on our side. Please try to activate your license again. Regards,
    Post by: Trishna Oobeyram, Oct 14, 2024 in forum: Licensing and Activation
  8. Trishna Oobeyram
    Post

    License Already Registered to Another Account

    Hello @TaylorW3 We have created a support ticket for your request. Kindly check your email for future correspondence. Regards,
    Post by: Trishna Oobeyram, Aug 14, 2024 in forum: Licensing and Activation
  9. Trishna Oobeyram
    Post

    Visio and MS-Project?

    Hello @KuntineeM We recommend you to install Visio PRO 2021. Please let us know if you have any issue with your Windows so that we can assist you...
    Post by: Trishna Oobeyram, Jul 22, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  10. Trishna Oobeyram
    Post

    Visio and MS-Project?

    Hello @Tibor Please try to install Visio Pro 2021 on your MacBook Pro. It looks like Visio Pro 2019 is not compatible with the Macbook with M-chip...
    Post by: Trishna Oobeyram, Jul 22, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  11. Trishna Oobeyram
    Post

    Business License activated 2 months ago seems to have disappeared

    Hello @PaulBrower We have created a support ticket to assist you further. Please check your email for future correspondence. Regards,
    Post by: Trishna Oobeyram, Jul 17, 2024 in forum: Licensing and Activation
  12. Trishna Oobeyram
    Post

    Sequoia issues

    Hello, Thank you for contacting Parallels Support. In order to investigate your issue further, could you please provide the following: 1....
    Post by: Trishna Oobeyram, Jul 16, 2024 in forum: macOS Virtual Machine
  13. Trishna Oobeyram
    Post

    Refund request

    Hello @Jaida We have processed a refund as requested. Please do not hesitate to reach out to us for any other query. Thanks.
    Post by: Trishna Oobeyram, Jul 16, 2024 in forum: Licensing and Activation
  14. Trishna Oobeyram
    Post

    I can't change my MAC address

    Hello @ChengjieL In order to change your mac address, kindly shut down your virtual machine first (Actions > Shutdown) and then proceed with the...
    Post by: Trishna Oobeyram, Jul 15, 2024 in forum: Windows Virtual Machine
  15. Trishna Oobeyram
    Post

    I Can't activate Parallels (19) key because I don't have previous version (18) key

    Hello @KirillS10 We have initiated a refund as requested. To purchase a full license, please go to the link...
    Post by: Trishna Oobeyram, Jul 15, 2024 in forum: Licensing and Activation
  16. Trishna Oobeyram
    Post

    Early expiration

    Hello @AhmadZ1 Could you please describe your issue ? Regards,
    Post by: Trishna Oobeyram, Jul 12, 2024 in forum: Licensing and Activation
  17. Trishna Oobeyram
    Post

    Game does not execute

    Hello @ClemilsonC, Unfortunately, this game requires DirectX 12 to run and Parallels Desktop does not support DirectX 12 yet. We suggest you to...
    Post by: Trishna Oobeyram, Jul 12, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  18. Trishna Oobeyram
    Post

    Error message on Sequoia

    Hello @Randy4 Thank you for the description. Could you please provide us with a technical report (click Parallels icon || > Help > Send technical...
    Post by: Trishna Oobeyram, Jul 11, 2024 in forum: macOS Virtual Machine
  19. Trishna Oobeyram
    Post

    Upgrade permanent license from 17 to 19

    Hello @WilliamG24 Let us inform you that there is no free upgrade, however there is a discounted upgrade key which you can use to upgrade to the...
    Post by: Trishna Oobeyram, Jun 19, 2024 in forum: Licensing and Activation
  20. Trishna Oobeyram
    Post

    reset my parallels 17 key to register my new mac

    Hello @HassanA7 We have made some changes on our side. Kindly try to activate Parallels Desktop again. Regards,
    Post by: Trishna Oobeyram, Jun 18, 2024 in forum: Licensing and Activation
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