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  1. Alfena@Parallels
    Post

    cannot connect to internet

    Hello @robd4, Please reinstall Parallels Tools in Windows by following the steps provided at http://kb.parallels.com/4841 and check if it works....
    Post by: Alfena@Parallels, Nov 15, 2017 in forum: Installation and Configuration of Parallels Desktop
  2. Alfena@Parallels
    Post

    My Windows 10 OS shows a Black screen - it does not start

    Hello @BryanO2 , You're welcome. We are always here to help
    Post by: Alfena@Parallels, Nov 14, 2017 in forum: Windows Virtual Machine
  3. Alfena@Parallels
    Post

    Switch Pro Test to regular Desktop test version

    Hello @Mario, The trial for Parallels Desktop version 13 is a combination of both pro and home edition and it is not possible to remove the Pro...
    Post by: Alfena@Parallels, Nov 14, 2017 in forum: Installation and Configuration of Parallels Desktop
  4. Alfena@Parallels
    Post

    Video problems with Parallels and High Sierra

    Hello @GaitherS , please share a screenshot so that we can check and assist you. Thanks
    Post by: Alfena@Parallels, Nov 14, 2017 in forum: macOS Virtual Machine
  5. Alfena@Parallels
    Post

    My Windows 10 OS shows a Black screen - it does not start

    Hello Bryan02, please start Windows, go to Actions > reset http://kb.parallels.com/123094 and check if it works. Thanks
    Post by: Alfena@Parallels, Nov 14, 2017 in forum: Windows Virtual Machine
  6. Alfena@Parallels
    Post

    No enough disk space

    Hello @Dr.P1 , please share a screenshot of the error message and to configure Hard Disk make sure the virtual machine is Shut Down. Thanks
    Post by: Alfena@Parallels, Nov 14, 2017 in forum: Installation and Configuration of Parallels Desktop
  7. Alfena@Parallels
    Post

    "Your Product Activation Key Reached Its Activation Limit..."

    Hello @DanielS17 , please check your private message and provide us with the necessary information. Thanks
    Post by: Alfena@Parallels, Nov 13, 2017 in forum: Installation and Configuration of Parallels Desktop
  8. Alfena@Parallels
    Post

    Migrate Parallels 10 Mac Licence Key

    Hello @GeorgeM8, Glad to know it is resolved. Thanks
    Post by: Alfena@Parallels, Nov 13, 2017 in forum: Installation and Configuration of Parallels Desktop
  9. Alfena@Parallels
    Post

    3 Windows issues keep appearing

    Hello @willmow , Glad to know it is resolved. Thanks
    Post by: Alfena@Parallels, Nov 13, 2017 in forum: Windows Virtual Machine
  10. Alfena@Parallels
    Post

    Parallels 13/Win 10 Creators Update will not install tools.

    Hello @Len Mizutowicz , Please follow the steps provided at http://kb.parallels.com/8969 and check if it works. Thanks
    Post by: Alfena@Parallels, Nov 13, 2017 in forum: Installation and Configuration of Parallels Desktop
  11. Alfena@Parallels
    Post

    Migrate Parallels 10 Mac Licence Key

    Hello @GeorgeM8 , please check your private message and reply with the necessary information. Thanks
    Post by: Alfena@Parallels, Nov 13, 2017 in forum: Installation and Configuration of Parallels Desktop
  12. Alfena@Parallels
    Post

    how to deactivate my Parallel Desktop license key and transfer to my new Mac

    Hello @ChrisN3 , Please quit Parallels Desktop . Then, open Terminal (Finder > Go > Utilities > Terminal.app). Inside the Terminal window, enter...
    Post by: Alfena@Parallels, Nov 13, 2017 in forum: Licensing and Activation
  13. Alfena@Parallels
    Post

    Parallels 13 for MAC: mouse does not work

    Hello @ClayT , Make sure the virtual machine is shut down. Open virtual machine Switch to Hardware tab > Mouse & Keyboard > set Mouse to Optimize...
    Post by: Alfena@Parallels, Nov 13, 2017 in forum: Installation and Configuration of Parallels Desktop
  14. Alfena@Parallels
    Post

    how to deactivate my Parallel Desktop license key and transfer to my new Mac

    Hello @ChrisN3 , we have made necessary changes to the activation key, you can attempt activation on your new Mac. Thanks
    Post by: Alfena@Parallels, Nov 13, 2017 in forum: Licensing and Activation
  15. Alfena@Parallels
    Post

    How to reinstall Parallels & Windows on Mac and remove BootCamp.

    Hello @Billymac231 , glad to know that you are getting a new Mac. please reach us for further assistance. Thanks
    Post by: Alfena@Parallels, Nov 10, 2017 in forum: Installation and Configuration of Parallels Desktop
  16. Alfena@Parallels
    Post

    Trying reinstall Parallels Desktop after it constantly was "not responding"

    Hello @NathalieM , Please run First Aid on your Mac by following the steps suggested at...
    Post by: Alfena@Parallels, Nov 10, 2017 in forum: Installation and Configuration of Parallels Desktop
  17. Alfena@Parallels
    Post

    Missing WIFI in windows after update

    Hello @BetinaS , please go to Actions > reinstall Parallels Tools and check if it works. Thanks
    Post by: Alfena@Parallels, Nov 10, 2017 in forum: General Questions
  18. Alfena@Parallels
    Post

    Desktop 11 for Mac: Unable to confirm the product license.

    Hello @DavidN10 , We have made necessary changes to your activation key.Please reattempt activation and check if it works. Thanks
    Post by: Alfena@Parallels, Nov 10, 2017 in forum: General Questions
  19. Alfena@Parallels
    Post

    How to achieve a transparent Dock in a mac OS VM?

    Hello @MaxR4 , Open Mac OS VM ,you can enable "Reduce Transparency" in System Preferences > Accessibility > Display. Thanks
    Post by: Alfena@Parallels, Nov 9, 2017 in forum: macOS Virtual Machine
  20. Alfena@Parallels
    Post

    macOS 10.13 high Sierra Support

    Hello @jcjost, Parallels Desktop 12 is compatible with Mac OS High Sierra. Thanks
    Post by: Alfena@Parallels, Nov 9, 2017 in forum: Installation and Configuration of Parallels Desktop
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