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Hi Bjornd, We have transferred your license to the Parallels account linked to b*******[email protected]
Hello EmilyA8, It appears you are attempting to install Parallels Tools https://kb.parallels.com/en/129740 on your Parallels Desktop virtual...
Hi Steve, To aid us in troubleshooting this issue, please: Enable detailed log messages: Click the Parallels Toolbox icon > Click on the little...
The screenshot files are usually saved on your desktop in a .pdf format. Kindly confirm if you are unable to find them still. Also, please...
Hello Howard, Please be informed that Apple does not permit returns or offer refunds for products purchased through the App Store, including...
Hi JeremiahK1, Please be informed that a refund has been processed. Furthermore, kindly note that it can take five to seven business days for...
Hello BrunoO, Please perform the following action to attempt to resolve this issue. 1. In the Mac menu bar, click the Parallels Toolbox icon >...
Hi everyone, We currently do not have updates on this but we have informed the Development Team once again of the issue
Hello Markkup, To enable us to investigate this issue further, kindly collect Toolbox logs from your host Mac by following the steps provided...
Hello xiqing, Unfortunately, we have been unable to reproduce the issue you are experiencing in a similar environment. Kindly confirm when you...
Hello NazmulA, At the moment, we do not have new information on this issue. Furthermore, kindly vote for this request on the Apple website...
Hello BreckB, A ticket with ID 4791433 has been created to assist you with this issue. Further communication will be via e-mail messaging.
Hello David, Thank you for checking in. At the moment, we do not have new information on this from the Development Team. Should we receive new...
Hello Karl, Please collect a Technical report for our investigation. To do this, reproduce the issue and collect a technical report (click the...
Hello Michael, Please collect a Technical report for our investigation. To do this, reproduce the issue and collect a technical report (click...
Hello Jimmy16, Please be informed that a refund request for the purchase has been submitted for processing. Furthermore, kindly note that it can...
Hello Robert, Thank you for your feedback. Our Developers are aware of this issue and as soon as we have an update from them, such will be provided.
Hello Colin, To confirm, would you like us to cancel your existing subscription registered to your Parallels account?
Hello Navid, To aid us in troubleshooting this issue, please collect a technical report (click Parallels icon > Help > Send technical data >...
Hola Estefania1, Tenga en cuenta que los pagos son anuales y pueden cancelarse si lo solicita. Lamentablemente, actualmente no se admiten pagos...
