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Additionally, please provide us with the last 5 characters of your license.
Hello Jerry, Kindly try it again.
Hello Jerry, Apologies for the delay in response. Please be informed that we have made the neccessary changes on our end and you may now make...
Hello Tonza, Unfortunately, converting a subscription into a permanent license is not currently possible. We would however advise purchasing a...
Hello Wuz, Please provide us with your Cleverbridge transaction ID for this payment
Hello JerryH14, We have made the required changes on our end. You may use the license now.
Hello JohnsonX, Kindly provide us with the name of the program in question Additionally, Please collect a technical report at the moment of...
Hi Robert, Certain features are only available to Parallels Pro (Subscription) users and the CLI commands are part of them. you may find more...
Hello MrBass, Kindly confirm if you are referring to Parallels Toolbox.
Hello VANHECKEM, Please note that the Hide menu icons feature requires the screen capture mechanism to work. This is by design and cannot be...
Hello Jim, To avoid issues, kindly use the Parallels Desktop automatic installer to set up your Windows virtual machine. With this, Parallels...
Hi Michael, Thank you for reaching out. Your refund for the Parallels Desktop for Mac Pro Edition (1 Year) has been initiated for order №...
Hello Steve, Thank you for the clarification.
Hello Michael, Please collect a Technical report for our investigation. To do this, reproduce the issue and collect a technical report (click...
Hello Keith, Thank you for bringing this to our attention. Our Development Team has been informed. Should we have any further updates or...
Hello Lonnie, We were able to locate 1 Parallels Desktop Subscription and 1 legacy license key. Please note that only the Parallels Desktop...
Hello Karl, Please be informed that this issue has been forwarded to our Development Team for further investigation. Should we receive an...
Hi Robert, Please reproduce the issue and collect a technical report (click Parallels icon > Help > Send technical data > check "Attach...
Hello SvetlanaM, A ticket 4820843 has been created to assist you in resolving this issue. We will provide further communication via e-mail.
Hello David, Kindly confirm if you are referring to your Windows virtual machine and the installation of Parallels Tools...
