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Hello yeoucn, Please provide us with your Cleverbridge Transaction ID for this purchase.
Hello Samael, Please provide us with the error you encountered when you attempted to activate the license. Please note that since this is an...
Hello RonaldF5, Please provide us with the error you encountered when you attempted to activate the license. Please note that since this is an...
Hello Joe, Tom, We have forwarded your request to our Development Team. As soon as we have an update, we will get back to you.
Hello JPB1, This is due to the fact that you have a Parallels Desktop Permanent License. Upon purchasing a Permanent license, you get a...
Hello, As per your request, the refund for the Parallels Desktop Upgrade has been initiated. Funds will be credited back within 5-7 business...
Hello xiqing, Please reproduce the issue and collect a technical report : Enable detailed log messages: Click the Parallels Toolbox icon > Click...
Hello CK, To aid us in investigating this issue, please reproduce the issue and collect a technical report (click the Parallels Toolbox icon >...
Please provide us with the error message you receive when you attempt to activate Parallels Toolbox.
Hello Carsten, Please note that a Toolbox license you possess is only valid for one machine/device. As such for multiple devices, it is required...
Hello Dibor, Please perform the following actions: 1. Click the Apple logo > System Settings > Security & Privacy > Full Disk Access > Parallels...
Hello Patricia, Please provide us with the old email address in question.
Hello JPB1, Please provide us with a screenshot of the error.
Hello Timothy, Please provide us with the student email address.
Hello Giampov, We apologize for the inconvenience. Kindly reproduce the issue once again and collect a technical report (click the Parallels...
Hello BestP6, Please be informed that our Development Team are aware of this issue and working on a fix. Thank you for your understanding.
Hello BradatHarmony, Please be informed that our Development Team are aware of this issue and are working on a fix in future releases.
Hello Tommy, Please be informed that a refund request for the purchase has been submitted for processing. Furthermore, kindly note that it can...
Hi Riaand1, Apologies for your experience. We have sent you a private message with your new license key as well as resending the confirmation emai.
Hello xiqing, This could be a factor. Kindly disconnect the external monitor from your MacBook Pro and attempt to reproduce the issue once again.
