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Hello Henry, Unfortunately, it is not currently possible to refund just one of those licenses as they are tied to the same subscription. As such,...
Hello everyone, As a workaround, you may access the C: drive via your network using the procedure detailed in the KB article below:...
Hello Hana, We have processed a refund and it usually takes around 5 - 7 business days for it to be credited to your account. Thank you.
Hi Matthew, Please note that we do not publicly release specific information on security-related enhancements or fixes
Hi Richard, Could you please confirm if Presentation mode was turned off?
Hi Alisa, Toolbox uses minimal Mac resources. You may also quit the app and launch it as needed without issues.
Hi everyone, Could you please confirm if Presentation mode is turned on when you experience this issue? If so, please turn it off and let us know...
Hello Eric, Kindly collect Toolbox logs from your host Mac by following the steps provided below: Open Terminal on your Mac (Applications >...
Hello, Please reproduce the issue and collect a technical report : Enable detailed log messages: Click the Parallels Toolbox icon > Click on...
Hello RayP1, Apologies for your experience. To aid us in investigating this issue, please reproduce the issue and collect a technical report :...
Hi Tony, Please take a screenshot of the error and send it in reply to this post.
Hello Anne, We observed that this payment was made via the AppStore, please note that Apple does not permit returns or offer refunds for products...
Hello Tonza, Apologies for the delayed response, We have created a ticket with ID 4920209 to communicate with you on this issue.
Hello MicroV1, Please be informed that the technical report has been passed along to our Development Team for further analysis. As soon as we...
Hello, We have reset the activation limit on our side. Kindly check and let us know if you are now able to use your license.
Hello O_B, Are you still experiencing this issue with your Windows virtual machine? If so, please collect a technical report at the moment of...
Hi Micro, Thank you for the provided data. However, the technical data provided is for Parallels Desktop and not Parallels Toolbox. Please...
Hello Chandra, Please use the link provided below to download Parallels Desktop 19. 1. Quit Parallels Desktop by right-clicking on the Parallels...
Hello Lucas, Please be informed that we have located your ticket and further communication will take place via e-mail. Thank you for your...
