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Hello Yasser2, Please be informed that a refund request for the purchase has been submitted for processing. Furthermore, kindly note that it can...
Hello, To attempt a resolution of this issue, please : 1. Uninstall Parallels Toolbox. 2. Reboot your Mac. 3. Download and install Parallels...
Hello Breck, Please collect a Technical report for our investigation. To do this, reproduce the issue and collect a technical report (click the...
Hello Don, We understand your concerns however, the Development Team doesn't provide us with any ETA required for the investigation, thus we have...
Hello, Please be informed that you won't get charged after your trial expires.
Hi Bradley, Kindly follow this KB article https://kb.parallels.com/en/129699
Hi Josh, Does this issue occur when you attempt to convert a lesser sized file?
For further clarification, do you mean you have a Sierra virtual machine and are trying to install Parallels Toolbox on the Sierra virtual...
Hello David, We have informed our Development Team of this issue. As soon as we have an update, we will get back to you.
Thank you for your feedback. As soon as we have an update, we will get back to you.
Hello, Could you please provide us with a screenshot of this issue or a screen recording? You may upload the screen recording to...
Hello Ray, We apologize for the delayed response and the inconvenience you faced. Firstly, we have deactivated your license on your computer to...
Hi, Kindly clarify if the issue is with Parallels Desktop or Parallels Toolbocx
Hi Lineve, could you please answer the last question from the thread? "One last question please. When this issue occurs, what happens if you...
Hello Shylo, Kindly confirm what version of MacOS you have installed
Hello Giabao, We reviewed your request and it appears the application was used in the past three months per our logs, hence we are unable to...
Hello Cole, If it has indeed been deleted without a backup, we might not have a way to recover it however, please collect a technical report...
Hi George, Please perform the following actions. Start Parallels Desktop. Shut down the Virtual Machine. Make sure that the virtual machine is...
