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  1. Adeboye Adeotan
    Post

    Can't Uninstall/Delete Parallels from my Mac Desktop

    Hi, Could you please provide us with a screen recording of this scenario? You may upload it here...
    Post by: Adeboye Adeotan, Mar 11, 2025 at 8:08 AM in forum: General Questions
  2. Adeboye Adeotan
    Post

    Activate Parallels Desktop on another Mac

    Hello, We were unable to locate any licenses linked to this e-mail address. Please provide us with your Parallels account-linked email address
    Post by: Adeboye Adeotan, Mar 11, 2025 at 8:06 AM in forum: Licensing and Activation
  3. Adeboye Adeotan
    Post

    Activate Parallels Desktop on another Mac

    Hello E.P1, You currently have different licenses linked to your e-mail address. Kindly confirm which version you are referring to
    Post by: Adeboye Adeotan, Mar 11, 2025 at 8:05 AM in forum: Licensing and Activation
  4. Adeboye Adeotan
    Post

    Cannot change registered email address because old one is now deleted.

    Hello, We have sent you a private message to request for additional information to proceed further with your request. Thank you.
    Post by: Adeboye Adeotan, Mar 11, 2025 at 8:00 AM in forum: General Questions
  5. Adeboye Adeotan
    Post

    How can I found my key, if I reset MacBook and reinstall parallels ?

    Hello Waleed, Please provide us with your transaction ID for any recent Parallels Desktop purchases you may have made
    Post by: Adeboye Adeotan, Mar 11, 2025 at 8:00 AM in forum: Licensing and Activation
  6. Adeboye Adeotan
    Post

    The previous activation key has not been accepted by the license server.

    Hello MohaamedN, We have sent you a private message to request more information
    Post by: Adeboye Adeotan, Mar 11, 2025 at 7:49 AM in forum: Licensing and Activation
  7. Adeboye Adeotan
    Post

    Parallels 20 - Solidworks unusable due to graphics performance

    Hello ChrisK39, If possible, could you please provide us with a video reproduction of the issues you described? You may upload it here:...
    Post by: Adeboye Adeotan, Mar 6, 2025 at 11:45 PM in forum: Product updates and feedback
  8. Adeboye Adeotan
    Post

    Upgrade to Pro non subscription

    Hello Christopher, The Pro option is a subscription-based option, not a one-time or perpetual one. Hence the lack of this option. To purchase a...
    Post by: Adeboye Adeotan, Mar 6, 2025 at 11:42 PM in forum: Licensing and Activation
  9. Adeboye Adeotan
    Post

    "Your PC/Device needs to be repaired" - Error code: 0xc0000221

    Hello, Please collect a technical report (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report)...
    Post by: Adeboye Adeotan, Mar 6, 2025 at 11:40 PM in forum: Windows Virtual Machine
  10. Adeboye Adeotan
    Post

    Can't boot VM any more

    Hello, Please collect a technical report (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report)...
    Post by: Adeboye Adeotan, Mar 6, 2025 at 11:40 PM in forum: Windows Virtual Machine
  11. Adeboye Adeotan
    Post

    Refund Request

    Hello, Please provide us with the transaction of the refund transaction.
    Post by: Adeboye Adeotan, Mar 6, 2025 at 11:35 PM in forum: Licensing and Activation
  12. Adeboye Adeotan
    Post

    license activated too often

    Hello MatthiasL8, We have made the required changes from our end. Please attempt to use the application again
    Post by: Adeboye Adeotan, Mar 6, 2025 at 11:28 PM in forum: Licensing and Activation
  13. Adeboye Adeotan
    Post

    Unable to activate account

    Hello, Please provide us with the apple email. You may choose to send this privately.
    Post by: Adeboye Adeotan, Mar 6, 2025 at 11:26 PM in forum: Licensing and Activation
  14. Adeboye Adeotan
    Post

    Make display settings permanent (not reverting on startup)

    Hello, Please take a screenshot of the Graphics tab and send in rely to this e-mail. Also, please collect a technical report while the VM is...
    Post by: Adeboye Adeotan, Mar 6, 2025 at 11:16 PM in forum: Windows Virtual Machine
  15. Adeboye Adeotan
    Post

    How do you map a Physical HD (not a VHD)

    Hello, Please connect the hard drive and collect a technical report (click Parallels icon > Help > Send technical data > check "Attach...
    Post by: Adeboye Adeotan, Mar 6, 2025 at 11:15 PM in forum: General Questions
  16. Adeboye Adeotan
    Post

    blacklisted

    Hello, Please be informed that the license was deleted due to a chargeback transaction on 8.12.2024. As such, a refund should have been received...
    Post by: Adeboye Adeotan, Feb 28, 2025 in forum: Parallels Toolbox for Mac
  17. Adeboye Adeotan
    Post

    Unable to download audio or video from YouTube

    Hello, Please reproduce the issue and collect a technical report : Enable detailed log messages: Click the Parallels Toolbox icon > Click on...
    Post by: Adeboye Adeotan, Feb 27, 2025 in forum: Parallels Toolbox for Mac
  18. Adeboye Adeotan
    Post

    Unable to download audio or video from YouTube

    Hello, Please reproduce the issue and collect a technical report : Enable detailed log messages: Click the Parallels Toolbox icon > Click on...
    Post by: Adeboye Adeotan, Feb 27, 2025 in forum: Parallels Toolbox for Mac
  19. Adeboye Adeotan
    Post

    What runs faster x64(intel) apps on Apple Silicon? Windows Arm or Parallels Emulator

    Hi ChristianK12, We do not have available benchmarks however, you may note the below: Windows 11 on ARM includes an x86 and x64 emulation layer...
    Post by: Adeboye Adeotan, Feb 20, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  20. Adeboye Adeotan
    Post

    use older version on other machine

    Hello, Should you purchase a new full Parallels Desktop 20 license, yes, you will be able to make use of the version 17 license on a different...
    Post by: Adeboye Adeotan, Feb 20, 2025 in forum: Licensing and Activation
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