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Guys, please refer to this KB: http://kb.parallels.com/en/124271 If it doesn't help, please take a look at this one: http://kb.parallels.com/en/124169
Hi, please activate Toolbox using your main subscription key: M9B5JP-*****-*****-*****-FBJC22, it should work.
Hi, in Parallels Toolbox version 2.0 we've added this feature: go to Parallels Toolbox preferences (cogwheel > Preferences...) and uncheck Start...
Hi, can you please sign out (cogwheel > About Parallels Toolbox > Sign out) and make sure to login with your Parallels account d*****[email protected]...
@Justin149, just to confirm, you have an active Windows program selected, then accessing 'View' menu not showing 'Customize Touch Bar...' option,...
@ThomasN3, Touch Bar Wizard is a default macOS feature, we can't modify the set of buttons available for you there. However, if you want to assign...
@RogerH6, thank you very much for your thorough investigation. Guys, we have localized the problem and will fix it soon. The workaround is to...
Thank you for your cooperation, I will create a ticket and we will contact further you via email.
@richfbrown, is there a chance we could take a look at this situation remotely?
Hi @scrags, if you upgraded to Parallels Desktop 13, then your copy of Parallels Toolbox 2.0 supposed to have the new tools. Can you please send...
@RogerH6, please give me more details on the keyboard layout you are using. If you can also send a technical report (via Help menu > Send...
Hi @MartinO2, can you please send us a technical report right after trying to type special characters? (via Help menu > Send Technical Data...)...
Thank you! I see that you're running Windows 7, you supposed to have Touch Bar support for at least Windows Explorer and browsers (Chrome, IE,...
Hi Jigs, can you please send us a technical report please when both VMs are launched? Share the report ID with me here, I will pass it along to...
This is interesting.. Can you please send a technical report via Help menu > Send Technical Data... Please post the report ID here.
Hi guys, please use this article to configure Touch Bar for a Windows program: http://kb.parallels.com/en/124268 Let me know if everything is OK...
Very glad to hear that, @milleron, thank you very much!
You are very welcome, @milleron. Smart Guard is a feature of an automatic snapshot creation, here's the KB article about it:...
Hi @milleron, according to the report you've shared the virtual machine is stored on disk7, which looks like an external HDD array connected via...
Guys, can you please reproduce the issue, locate and compress system.log and send it to us? Open Console.app > right-click on system.log on the...
