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Hello, Please note that a one-time license is considered as a permanent license, upon purchasing you will receive the current version and the...
Hello, As per the report provided, Parallels Desktop App Store Edition is installed, to verify if the issue is not persisting in the current...
Hello, For further investigation, kindly reproduce issue, and please collect a technical report (Help > Send technical data > check "Attach...
Hello, As a possible workaround, kindly try performing steps as per this video: [MEDIA] Let us know if the issue has been resolved. If the issue...
Hello, Indeed, it appears that the case requires deeper investigation, so we escalated it to the Development Team. Once there is a response from...
Hello, For us to further investigate the issue, kindly provide us with the below information: 1. How are the three displays connected to the Mac?...
Hello, For us to further investigate the technical issue that you are facing with Android Emulator, kindly provide us with the following...
Hello, Kindly confirm if you have been able to try the steps provided in this article: https://kb.parallels.com/en/122790 ? If the issue still...
Hello, As a possible solution, kindly reinstall Parallels Tools: in the top menu click Actions > Reinstall Parallels Tools, wait for the...
Hello, Thank you for your feedback. For us to be able to further investigate the issue, kindly perform the below steps: 1. Reproduce the issue. 2....
Hello, We have replied to your request on the thread: https://forum.parallels.com/threads/game-icarus-keeps-crashing.360059/ Thank you
Hello As a possible solution, kindly follow the below steps: 1. Shut down your virtual machine (Actions > Shut down). 2. Go to the virtual machine...
Hello, Please confirm if key stuck issue is happening with any specific keys, or is it random ? Kindly provide us with more details of the issue....
Hello, Kindly confirm if Parallels Desktop or Windows 11 is crashing ? Also please , for us to troubleshoot the issue further, kindly start your...
Hello! The link provided contains a picture of a scam message. In order to proceed with further investigation, kindly provide us with the below...
Hello, Kindly confirm if you are using an Intel Mac or ARM Mac for us to further investigate the issue. Also, collect a technical report...
Hello, Currently, Parallels Desktop does not support Vulkan API. However, this is a known Feature request, and we have informed our developers...
Hello, As a possible solution, kindly follow the below steps: 1. Kindly update your Parallels Desktop to the latest build by checking for...
Hello, As a possible solution, kindly follow the below steps: 1. Uninstall the current version of Parallels desktop from your device by: Open...
