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Hello JoaoP3, May I know the exact error message you get when starting the Windows virtual machine?.
Hello MarkusA1, Let us ensure that Parallels Tools are properly installed. Please follow http://bit.ly/1jbXVsI to install Parallels Tools. If you...
Please follow this article to locate the virtual machine file on the Mac (it is a file with the extension '.pvm'). Once you see it, take note of...
Hello cossonh, Are you trying to install a fresh Windows 10 virtual machine inside Parallels Desktop? Kindly follow the instructions from this...
Hello HarryA2, Kindly start the virtual machine and click on actions in the top menu bar, Actions-->Snapshots. Let us ensure that Parallels Tools...
Hello 500094., Kindly start the virtual machine and go to the top menu bar and click on actions, ACTIONS--> TAKE SNAPSHOTS, Let us ensure that...
Hello Zacky, May I know the Mac OS X version you are running in your Mac machine now.
Hello JessicaL2, Please follow this article to locate the virtual machine file on the Mac (it is a file with the extension '.pvm'). Once you see...
Hello InigoL Kindly follow the below mentioned steps and check if it helps. 1) Shut down the virtual machine using Actions > Stop menu. 2) Press...
Please check our private message.
Hello MarcD4, From our records we can see you have a Parallels Desktop 11 active license and its a permanent license key. You can install and use...
Hello Bassini, Please check our private conversation.
You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
Hello Dakine83, Kindly go to the top menu bar and click on actions, ACTIONS--> TAKE SNAPSHOT. again click on ACTIONS--> RESET and check if it helps.
Hello antonioe2, Please check our private message.
Hello josefa1, We can see that you have purchased Parallels Desktop 13 upgrade key. An upgrade is only possible only when you have a previous...
Hello JendrikG, Kindly start the virtual machine and go to the top menu, click on Actions-->Take snapshot, again click on Actions--> Reset and...
Hello HugoA4, Your Parallels account has been deleted.
Hello ayocasey., Please follow this article to install Parallels Tools and then check for the issue.
Hello BennyN, kindly check our private conversation.