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  1. Ashley Chumun
    Post

    Refund Request

    Hello @DerekK4 Thank you for your feedback. We have successfully initiated the refund request for Parallels Desktop for Mac Pro Edition . (Order...
    Post by: Ashley Chumun, Dec 8, 2025 in forum: Licensing and Activation
  2. Ashley Chumun
    Post

    Refund request

    Hello @GarikW Thank you for your feedback. We have processed your refund request for Parallels Desktop Pro Edition (Order: 520117545) Please note...
    Post by: Ashley Chumun, Dec 8, 2025 in forum: Licensing and Activation
  3. Ashley Chumun
    Post

    Refund request

    Hello @YaohuiL Thank you for your feedback. As checked on our side, you have successfully initiated the refund request from your end. Thanks
    Post by: Ashley Chumun, Dec 8, 2025 in forum: Licensing and Activation
  4. Ashley Chumun
    Post

    Refund request

    Hello @DaveC24 Thank you for your feedback. We have processed your refund request for Parallels Desktop Standard Edition (Order: 519583766)...
    Post by: Ashley Chumun, Dec 8, 2025 in forum: Licensing and Activation
  5. Ashley Chumun
    Post

    Refund request

    Hello @blueicee414 Thank you for your feedback. The renewal was for a purchase you made on 2024-12-03 but you didn't register the license to your...
    Post by: Ashley Chumun, Dec 8, 2025 in forum: Licensing and Activation
  6. Ashley Chumun
    Post

    Refund request

    Hello @blueicee414 Thank you for your feedback. We have successfully initiated the refund request for Parallels Desktop for Mac Pro Upgrade...
    Post by: Ashley Chumun, Dec 8, 2025 in forum: Licensing and Activation
  7. Ashley Chumun
    Post

    Refund request

    Hello @ValeriT Thank you for your feedback. We have successfully initiated the refund request for Parallels Desktop for Mac Pro Edition . (Order...
    Post by: Ashley Chumun, Dec 8, 2025 in forum: Licensing and Activation
  8. Ashley Chumun
    Post

    Refund request

    Hello @wjz1 Thank you for your feedback. We have successfully initiated the refund request for Parallels Desktop for Mac Standard Upgrade Edition...
    Post by: Ashley Chumun, Dec 8, 2025 in forum: Licensing and Activation
  9. Ashley Chumun
    Post

    Refund request

    Hello @Fauxan1 Thank you for your feedback. We have processed your refund request for Parallels Desktop Standard Edition (Order: 522479411)...
    Post by: Ashley Chumun, Dec 8, 2025 in forum: Licensing and Activation
  10. Ashley Chumun
    Post

    Refund request

    Greetings @NgwahD, Thank you for your feedback. Kindly provide us with the reference number of the Parallels subscription you want to refund. Thanks
    Post by: Ashley Chumun, Dec 8, 2025 in forum: Licensing and Activation
  11. Ashley Chumun
    Post

    Since version 26.x upwards - Windows 11 blue screen - CRITICAL_STRUCTURE_CORRUPTION

    Hello @HolgerP3 Thank you for your feedback. We have created an internal ticket in order to further investigate the issue. Please check your...
    Post by: Ashley Chumun, Nov 26, 2025 in forum: Windows Virtual Machine
  12. Ashley Chumun
    Post

    Sind the latest 2 Builds System crashes on running Windows VMs

    Hello @achimf4 Thank you for your feedback. Please note that you have an internal ticket created with our support team having ID:4944603 Kindly...
    Post by: Ashley Chumun, Nov 26, 2025 in forum: Windows Virtual Machine
  13. Ashley Chumun
    Post

    Certificate Issues on windows arm browsers

    Greetings, Thank you for your feedback. When you're running Windows 11 ARM64 in Parallels Desktop on an Apple Silicon Mac (like your Mac mini M1),...
    Post by: Ashley Chumun, Oct 29, 2025 in forum: Windows Virtual Machine
  14. Ashley Chumun
    Post

    Certificate Issues on windows arm browsers

    Greetings, Thank you for your feedback. IE mode uses older Windows security components (called CryptoAPI) that many third-party certificate apps...
    Post by: Ashley Chumun, Oct 29, 2025 in forum: Windows Virtual Machine
  15. Ashley Chumun
    Post

    Microsoft Outlook new windows invisible in Coherence Mode

    Greetings, Thank you for your feedback. We'd like to inform you that this is a known issue, and our Development team is actively working on a...
    Post by: Ashley Chumun, Oct 29, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  16. Ashley Chumun
    Post

    Outlook (Classic) windows remain hidden in Coherence Mode

    Greetings, Thank you for your feedback. We'd like to inform you that this is a known issue, and our Development team is actively working on a...
    Post by: Ashley Chumun, Oct 29, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  17. Ashley Chumun
    Post

    No option to change resolution for Windows VM

    Hello @AshwinS1 Thank you for your feedback. The issue appears to occur because you might be using a custom resolution on your host macOS Screen...
    Post by: Ashley Chumun, Oct 29, 2025 in forum: Windows Virtual Machine
  18. Ashley Chumun
    Post

    建议官网挂老版本软件链接

    您好， 感谢您的反馈。 您可以通过以下链接找到旧版 Parallels Desktop 的下载链接： https://kb.parallels.com/5802 对于 Parallels Desktop 17 的中国版本，请使用以下链接：...
    Post by: Ashley Chumun, Oct 23, 2025 in forum: Parallels Desktop for Mac Feature Suggestions
  19. Ashley Chumun
    Post

    please cancel my subscription and renewal

    Greetings, Thank you for your feedback. As checked on our side, your active subscription is registered under the email [email protected] and...
    Post by: Ashley Chumun, Sep 29, 2025 in forum: Licensing and Activation
  20. Ashley Chumun
    Post

    Failed to create a bootable disk image file for this version of macOS.

    Hello @TeroN , Thank you for reaching out. Please note that we have created a support ticket to assist further. You will receive an email at the...
    Post by: Ashley Chumun, Sep 12, 2025 in forum: Installation and Configuration of Parallels Desktop
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