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Hi Ruslan, can you please send us a technical data report right after the guest machine is booted? Go to Help menu > Send Technical Data... > send...
Hi John, as of today Touch ID is supported for authenticating as Mac administrator only, i.e. for approving changes made to VM configuration +...
Hi @elauna, this might be happening if you have an antivirus (AV) software working in Windows virtual machine (like Sophos, Avira, McAfee etc.)....
I have created a support ticket for you to investigate this. Our team will contact you soon.
Hi @Timur3, I've extended your trial and have sent you the instructions in a personal message.
Guys, if anyone has an antivirus running in macOS, please check the VM performance with the AV software disabled. Avira Free Antivirus for sure...
@MarkusH6, please send us a technical report after the next time printer will crash. Go to Help menu > Send Technical Data... Please post the...
Hi @kmacard, please send us a technical report right after Parallels Desktop opens via Help menu > Send Technical Data... Please post the report...
Hi Markus, I've created a support ticket for you to troubleshoot the issue. Our Support Team will contact you soon.
Hi @ShaniquaG, when this is happening, if you press Ctrl+Alt keys, does the mouse get back to host macOS? If yes, please send us a technical...
Hi James, you can try using DS4Windows driver http://ds4windows.com/ to make Dualshock controller to work in Windows VM, however we cannot...
Hello @NickA3, can you please send us a technical report once the error appears the next time? Go to Help menu > Send Technical Data... Please...
Yes, @MarkL15, we do, thank you!
Hi @NicholasK2, is this issue permanent or intermittent? When CPU usage goes up to 200%, what processes in Windows Task Manager consumes CPU? Can...
Hi @KorkyPlunger, I was able to reproduce this behavior, will report to Engineering. This behavior probably happens due to the fact that PD is...
Thank you very much, @KorkyPlunger, I had reported all your observations and tech data to the Engineering team. Cannot promise anything though,...
Hi @KorkyPlunger, "I closed the pop-up and I am still unable to exit parallels after 5 minutes." - please send us a technical report right after...
David, during the upgrade of Parallels Desktop you always need to use two license keys: - one for the current version, e.g. Parallels Desktop 13...
Hi @David Filip, Parallels Destktop 13 for Mac comes in different editions (https://www.parallels.com/products/desktop/#compare) - Pro and...
Hi @oussamas1, Parrot OS is not in the list of the officially supported systems (see KB 122422) It means that this OS is not tested in our lab and...
