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  1. Dmitry Geynisman
    Post

    how to improve battery life macOS Sierra and Windows 10 (Parallels 13 Pro)

    Hi @JimR5, can you please follow the instructions from the post above -...
    Post by: Dmitry Geynisman, Nov 28, 2017 in forum: Windows Virtual Machine
  2. Dmitry Geynisman
    Post

    Parallels 13&Win7: launch macOS(10.13) Mail from guest OS freezes iMac completely

    H Hi Martin, can you please send us a technical report when the issue happens via Help menu > Send Technical Data... Please post the report ID here.
    Post by: Dmitry Geynisman, Nov 23, 2017 in forum: Windows Virtual Machine
  3. Dmitry Geynisman
    Post

    Parallels 12 + Windows 10 = High CPU usage

    Hi guys, whoever has this issue, can you please clarify if you're using any antivirus software on macOS side? When an antivirus checks the...
    Post by: Dmitry Geynisman, Nov 21, 2017 in forum: Windows Virtual Machine
  4. Dmitry Geynisman
    Post

    LG 5k monitor performance

    Hi @KorkyPlunger, yes this is true, we did a research and tried to improve this scenario. Can you please check once you'll have an opportunity?
    Post by: Dmitry Geynisman, Nov 21, 2017 in forum: General Questions
  5. Dmitry Geynisman
    Post

    Too much space allocated

    Please send a technical report via Help menu > Send Technical Data... Please post the report ID here.
    Post by: Dmitry Geynisman, Nov 20, 2017 in forum: Windows Virtual Machine
  6. Dmitry Geynisman
    Post

    Ubuntu 16.04 LTS Bluetooth Support

    Hi @DanieleR1, Parallels Desktop 13 for Mac does not allow attaching Bluetooth USB Host Controller to a VM. At the same time, Shared Bluetooth...
    Post by: Dmitry Geynisman, Nov 20, 2017 in forum: Linux Virtual Machine
  7. Dmitry Geynisman
    Post

    Can Parallels Do This

    Hi @DuanSt, unfortunately Parallels Desktop does not support booting from external bootable disks. We recommend you use that hard disk to boot at...
    Post by: Dmitry Geynisman, Nov 20, 2017 in forum: General Questions
  8. Dmitry Geynisman
    Post

    Firefox 57 on Windows 10 64bit virtual machine

    Guys, please generate technical reports via Help menu while this issue reproduces. Post report IDs here please.
    Post by: Dmitry Geynisman, Nov 16, 2017 in forum: Windows Virtual Machine
  9. Dmitry Geynisman
    Post

    Bad performance in Coherence Mode

    Hi @HernanV, this is a different case. Can you please send a technical report via Help menu after the next crash happens? Please post the report...
    Post by: Dmitry Geynisman, Nov 16, 2017 in forum: Windows Virtual Machine
  10. Dmitry Geynisman
    Post

    Bad performance in Coherence Mode

    Hi, we're investigating with issue at the moment. I will update the thread once there are any news.
    Post by: Dmitry Geynisman, Nov 15, 2017 in forum: Windows Virtual Machine
  11. Dmitry Geynisman
    Post

    Bad performance in Coherence Mode

    Hi @JohnNash, I will create a support ticket for you. Our engineers will contact you for further troubleshooting.
    Post by: Dmitry Geynisman, Nov 14, 2017 in forum: Windows Virtual Machine
  12. Dmitry Geynisman
    Post

    Rainbow after upgrade to version 13.1.0 (43108)

    This issue was fixed in version 13.1.1 (build 43120). Download the latest version - www.parallels.com/directdownload/pd13/.
    Post by: Dmitry Geynisman, Nov 13, 2017 in forum: Installation and Configuration of Parallels Desktop
  13. Dmitry Geynisman
    Post

    Winapphelper.icns constantly being recreated! Parallels 13

    Hi @SteveB12, let me explain the situation please. Since Parallels Desktop 13 we have changed the behavior of Shared Windows Applications when in...
    Post by: Dmitry Geynisman, Nov 13, 2017 in forum: General Questions
  14. Dmitry Geynisman
    Post

    Bug report: unable to exit Parallels if exit attempted while snapshot is synchronizing

    Thank you for the report. I've reproduced the error while quitting Parallels Desktop during synchronization process, however after I close the...
    Post by: Dmitry Geynisman, Nov 9, 2017 in forum: Installation and Configuration of Parallels Desktop
  15. Dmitry Geynisman
    Post

    Bug report: unable to exit Parallels if exit attempted while snapshot is synchronizing

    Hi @KorkyPlunger, can you please generate and send a technical report exactly after reproducing this behavior.
    Post by: Dmitry Geynisman, Nov 7, 2017 in forum: Installation and Configuration of Parallels Desktop
  16. Dmitry Geynisman
    Post

    9.0.24217 update breaks git clone on shared FS (Ubuntu 13.04 and Ubuntu 13.10)

    Can you please send me reproduction steps? It's been a while since we've investigated this issue (since Parallels Desktop 9), there were a lot of...
    Post by: Dmitry Geynisman, Nov 1, 2017 in forum: Linux Virtual Machine
  17. Dmitry Geynisman
    Post

    Add virtual network

    By the way, in Parallels Desktop Home edition you can use Host-Only network, but there's no possibility to configure it. Simply select Devices >...
    Post by: Dmitry Geynisman, Oct 26, 2017 in forum: General Questions
  18. Dmitry Geynisman
    Post

    Add virtual network

    Hi Dmitry, you can do this in Parallels Desktop Pro and Business editions using Host-Only network. This feature is available in Parallels Desktop...
    Post by: Dmitry Geynisman, Oct 26, 2017 in forum: General Questions
  19. Dmitry Geynisman
    Post

    Why does PD 12 only support native fullscreen

    Thank you very much, Stefan. Сan you please send us a technical report generated right after reproducing this behavior? Via Help menu > Send...
    Post by: Dmitry Geynisman, Oct 20, 2017 in forum: General Questions
  20. Dmitry Geynisman
    Post

    Why does PD 12 only support native fullscreen

    Hi Stefan, is it possible for our senior technician to access your Mac remotely so you can show us the issues you mention: "it's slow to switch...
    Post by: Dmitry Geynisman, Oct 17, 2017 in forum: General Questions
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