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We can see that you have contacted Parallels Support and got the issue resolved. Feel free to reach out.
We have initiated refund for Parallels Desktop 12 Standard Upgrade.
As per the request your account is deleted.
Hi SophiaN, yes, you can create a new Windows 7 64 bit VM but you cannot move or import the applications from Windows 7 32 bit VM. You have to...
We have initiated refund for the purchase and sent you a confirmation email.
Hi JinK1, When you purchase Parallels Desktop from OnTheHub, you will get a 1 time license for which you will get updates but not upgrades. Refer...
Hi Charles Harmon, We have checked your account and purchase information but unable to find any Parallels Desktop 12 purchases or active...
Hi ErinM1, We have checked and found that you have Parallels Desktop 8 only under your account. Confirm if we can process the refund for upgrade...
If possible share a screenshot to check and assist.
Hi RobertM20, If your pvm size is in MBs then you might be using a Boot-camp based VM. Check and make sure you are able to boot Windows in boot...
Share us the screenshot of BSOD or any other errors to check and assist.
Hi richardk6, Try updating Parallels Tools and check. If the issue still persists, refer to this article.
Hi Charles Harmon, We have checked you account and found you have Parallels Desktop 10. Download Parallels Desktop 10 and try to activate.
Yes, instead downloading all the updates disabling automatic updates and downloading patches then installing will help but this step will mostly...
Glad to hear that the issue is resolved and appreciate you for sharing these steps here.
Hi AnneM2, Upgrade to Parallels Desktop 12 can be done from Parallels Desktop 10/11 as mentioned in this article [check the supported versions],...
There is no option to uninstall Windows but you can remove old VM and create a new VM.
Refer to this article to know about supported Operating Systems in Parallels Desktop 12.
Glad to hear that ! Feel free to reach us anytime.
Hi DallasL1, Confirm us if you have used the clone option in Parallels Desktop to clone the VM or just copied and pasted the PVM file in different...