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You are welcome. Feel free to reach out to us anytime for support.
You can refer to this article and create a new Windows 10 VM.
You can refer to this article and copy the PVM file to the Mac.
Hi WayneH1, We suggest you to post your reply directly on the thread instead of replying to a notification email. _____________________ Thanks...
Hi StuartD2, we suggest you reply to the thread directly instead of replying to the notification email. ---------------- I see.... let's try...
Cosmic OS is officially not supported in Parallels Desktop.
Hi LucianoB1, when you are in Mac side open VM configuration > Options > Sharing check if profile sharing is enabled. If it is enabled then when...
Please check our private message.
I have shared you more information in the private message. Please check it.
If the license was not renewed and expired then you might have a chance to renew it again but your key is blacklisted due to the refund request. I...
Hi Rich Walsh, try to clean junk files using Disk Cleanup (use Cleanup System Files option to delete old Windows files) and Disk Fragmentation...
We have shared the information requested in a private message. Please check it.
We see that the license was blacklisted due to the refund. It is not possible to renew a blacklisted license.
We have reset the activation key. You can try to activate it again.
Thank you for understanding.
Do you have Parallels Desktop 12 registered under a different account? Reply to this post from that account to check and assist.
You can use Actions > Reset / Stop then restart and check if it helps.
We found that you have active Parallels Desktop 12 and 13 keys in your account. Do you still like to delete your account?