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Hello, We have sent you a private message to request for additional information to proceed further with your request. Thank you.
Greetings, To proceed with investigation, kindly collect a technical report as per this article: https://kb.parallels.com/en/124107 Then copy...
Hello, Thank you for the Technical report. Please note that as per the report, Sophos antivirus is still running. Please uninstall it...
Hello, Thank you for contacting Parallels Support. We have sent you a private message. Please help us with your license key over there so that...
Hello, Thank you for your feedback To remove the Windows 11 virtual machine, please follow the steps below: 1. Launch Parallels Desktop.app, but...
Hello, If your virtual machine is frozen, you may wish to reset the virtual machine. Go to Actions > Reset Resetting the virtual machine is...
Hello, For us to further investigate the technical issue, kindly provide us with the following information: 1. Kindly reproduce the issue, and...
Hello! In order to proceed with further investigation, kindly provide us with the below information: 1. Detailed description of the issue. 2....
你好。 请检查您的个人消息收件箱，并在您方便的时候回复我们。 谢谢你！ Nǐ hǎo.
Hello, For more investigation, kindly provide with the following information: 1. Detailed explanation of the issue. 2. Screenshot of the issue,...
你好， 我们检查并确认您的许可证密钥已在计算机上激活。 如果您需要进一步的帮助，请告诉我们 谢谢
Hello, For us to further investigate the technical issue, kindly provide us with the following information: 1. Collect a technical report...
Hello, To shut down a virtual machine, Click the Parallels icon in the menu bar and choose Actions > Shut Down. Please follow the following...
Hello, 1. Uninstall current Parallels Desktop 2. Download one of installer, depending on your machine's architecture, using the links below:...
Hello Arma, Thank you for the provided data. To resolve your issue, please follow the steps below: 1. Uninstall the current Parallels Desktop...
Hello Tim, Please use the following link https://download.parallels.com/desktop/v18/18.2.0-53488/ParallelsDesktop-18.2.0-53488.dmg to download...
Hello Andy, Thank you for your feedback. If you want to record video without sound, you can use the Mute Microphone tool in Parallels Toolbox....
Hello, Thank you for your feedback. To further investigate the issue, please follow the steps below: 1. On you macos > System Settings >...
