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Hello, thank you for your feedback. Please collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check...
Hello, You can have more information on the link https://kb.parallels.com/114381 thanks
Hello! In order to proceed with further investigation, kindly provide us with the below information: 1. Reproduce the issue. 2. Collect a...
Hello, Please collect a technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send...
Hello, Thank you for your feedback. The reason for the prompt is that you have purchased an upgrade license. To activate an upgrade license,...
Hello, Thank you for your feedback As per your record, we can see the license is activated on a machine with macOS 13.5.2(22G91). The last contact...
Hello, Thank you for the provided feedback. We have sent you a private message, please check it and provide us with the requested information....
Hello, Can you please clarify if you have an issue with Parallels Desktop activation or Windows activation? Also, please note that we could not...
Hello, Thank you for your feedback. Please note that Parallels Desktop for Mac does not include Microsoft® Windows. A license for Parallels...
Hello David, Please note that the hardware limit that we had reset was for your license under the account d***.c****@id**.de As per the...
Hello, We have deactivated your license from your old machine. Please retry and let us know. Thanks
Hello, Thank you for your feedback. We have deactivated your Parallels Desktop 18 license from your old machine. The last contact with our...
Hello, We have reset the activation limit for both keys. Please retry and let us know if you require any further assistance. Thanks
Hello, We have deactivated your license from your old machine and reset the activation limit. Please retry Thanks
Hello, We are sorry about your experience. We have created a ticket to assist you with this issue and will contact you at...
Hello, We have deactivated your license from your old machine and reset the activation limit. Please retry and let us know if you are now able...
Hello, We have reset the hardware limit. Please check again. If the issue persists, please share a screenshot of the error message? thanks
Hello, We checked the technical report and it seems to be a known issue. As a possible solution, kindly follow the steps below in order to...
Hello, Unfortunately, Parallels Desktop for Mac App Store Edition falls under the Apple Sales & Refund Terms and Conditions. For any such...
Hello, Please go through the 2 links below for more information Move Parallels Desktop to a new Mac https://kb.parallels.com/123461 Transfer an...
