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Hi Jim, We released the new version of Parallels Toolbox - v5.5. It's supposed to address the issue. Kindly check and let us know whether the...
Hello, In this case, we advise you to place an order and purchase a Parallels Desktop license...
Thank you. We've reported the issue to the developers! Once we have an update, we'll reach out to you.
Hello, Would you kindly tell us what tool did you use? Record Area/Record Screen or Record Window? As far as I get it you use Record Screen. By...
Hello! Kindly share the link you tried to download. Additionally, please reproduce the issue once again and collect a fresh report as described at...
Thank you for letting us know. Kindly collect a tech report at the moment of reproduction as described at https://kb.parallels.com/124107 and send...
Hello! Has the issue been fixed for you?
Hello Stephen, Thank you for your post. In this case, I'd advise you to purchase a license. Each license has a 30-day refund period when you can...
Thank you very much for your feedback!
Thank you very much for your feedback! Developers have looked at the issue and it seems the issue might have been caused by the fact the Parallels...
Thank you a lot for the quick response! I've sent the report to our developers for the review.
Hello, We're sorry to hear about the issue. Could you reproduce the issue once again and send us a report from the Terminal right after the...
Hello! The issue has been addressed in the latest Parallels Desktop 17.1.2 build released today. You can download it here.
Thanks a lot for this data! I've sent this information to our developers for further investigation.
Hi! We'd like to investigate the issue. Could you reproduce it again and collect a technical report at the moment of reproduction? Send its...
Hello, it depends on the number of CPUs you have embedded into your Mac. You can adjust the number of CPUs assigned to your virtual machine by...
Hello! First, thank you a lot for reporting the issue to us. We've reproduced the issue locally and involved our colleagues from the R & D...
Hello! Thanks a lot for the heads up! We've already reported the issue to our developers. They're researching the ways how we can address it and...
