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  1. Alfena@Parallels
    Post

    Windows 10 Extend Monitor doesn't work

    Hello @BillL1 , glad to know it is solved.
    Post by: Alfena@Parallels, Nov 6, 2017 in forum: Windows Virtual Machine
  2. Alfena@Parallels
    Post

    How to delete parallels account

    Hello @AlexandreS2 , As per your request, we have deleted Parallels Account under your email. Thanks!
    Post by: Alfena@Parallels, Nov 6, 2017 in forum: General Questions
  3. Alfena@Parallels
    Post

    Guest Mac OS X Options for Parallels Desktop 13, New Mac, macOS 10.13 Host

    Hello @DanC3 , Please refer http://kb.parallels.com/124223 for system requirements of Parallels Desktop 13. Thanks
    Post by: Alfena@Parallels, Nov 2, 2017 in forum: macOS Virtual Machine
  4. Alfena@Parallels
    Post

    make contacting support easier

    Hello @Phil4 , Please refer http://kb.parallels.com/6571 to get Parallels Desktop support. Thanks
    Post by: Alfena@Parallels, Nov 2, 2017 in forum: General Questions
  5. Alfena@Parallels
    Post

    Parallels desktop 10: "You have reached the maximum number of activations available"

    Hello @GuillaumeB2 , we have made changes to the activation key . Please quit Parallels Desktop . Then, open Terminal (Finder > Go > Utilities >...
    Post by: Alfena@Parallels, Nov 2, 2017 in forum: General Questions
  6. Alfena@Parallels
    Post

    Parallels desktop 10: "You have reached the maximum number of activations available"

    Hello @AntoineJ You're welcome, we are always here to help. Thanks
    Post by: Alfena@Parallels, Nov 2, 2017 in forum: General Questions
  7. Alfena@Parallels
    Post

    Is there a way to reset the activation count parallels toolbox

    Hello @FidelV , We have made changes to the activation key . Please quit Parallels Desktop. Then, open Terminal (Finder > Go > Utilities >...
    Post by: Alfena@Parallels, Nov 1, 2017 in forum: Parallels Toolbox for Mac
  8. Alfena@Parallels
    Post

    product reached activation limit...

    Hello @LindsayP1 , yes it is the 30 digit number received at the time of purchase of Parallels Desktop, please refer the steps provided at under...
    Post by: Alfena@Parallels, Nov 1, 2017 in forum: General Questions
  9. Alfena@Parallels
    Post

    Can't deactivate Parallels Desktop 11 Pro on old Mac

    Hello @NoWindozForMe , Glad to know it is working. Thanks
    Post by: Alfena@Parallels, Nov 1, 2017 in forum: Installation and Configuration of Parallels Desktop
  10. Alfena@Parallels
    Post

    Unable to create new macOS 10.12 VM with Parallels 13.1 under macOS 10.12

    Hello @JasonB18, Glad to know it is working fine.
    Post by: Alfena@Parallels, Nov 1, 2017 in forum: macOS Virtual Machine
  11. Alfena@Parallels
    Post

    Can't deactivate Parallels Desktop 11 Pro on old Mac

    Hello @NoWindozForMe , we have made necessary changes to your license key. please reattempt activation and let us know if it works. Thanks
    Post by: Alfena@Parallels, Nov 1, 2017 in forum: Installation and Configuration of Parallels Desktop
  12. Alfena@Parallels
    Post

    Bootcamp first, then Parallels = problem

    Hello @JohnD17 , please follow the steps provided at http://kb.parallels.com/113342 and check if it works.
    Post by: Alfena@Parallels, Nov 1, 2017 in forum: Installation and Configuration of Parallels Desktop
  13. Alfena@Parallels
    Post

    Win 10 takes ages to be usable after upgrade to Parallels 13

    Hello @bknewhaven please follow the steps provided at http://kb.parallels.com/112091 to improve virtual machine performance and check if it...
    Post by: Alfena@Parallels, Nov 1, 2017 in forum: Windows Virtual Machine
  14. Alfena@Parallels
    Post

    Speed Issues and Black Screens

    Hello @SandyG1 , please follow the steps provided at http://kb.parallels.com/112091 to improve virtual machine performance and check if it works....
    Post by: Alfena@Parallels, Nov 1, 2017 in forum: Windows Virtual Machine
  15. Alfena@Parallels
    Post

    Upgrading Parallels and staying on Windows 7

    Hello @JulianB2 , Yes, installing new version will replace the old version. Thanks
    Post by: Alfena@Parallels, Nov 1, 2017 in forum: Installation and Configuration of Parallels Desktop
  16. Alfena@Parallels
    Post

    Auto Renewal Subscription Invoice

    Hello @JohnK16 , please check the email address used for the purchase of Parallels Desktop, all the invoices will be sent to that email. Thanks
    Post by: Alfena@Parallels, Nov 1, 2017 in forum: General Questions
  17. Alfena@Parallels
    Post

    Upgrading Parallels and staying on Windows 7

    Hello @JulianB2, Parallels Desktop version 8 is not eligible to upgrade to version 13 hence you need to purchase a new license for version 13 and...
    Post by: Alfena@Parallels, Nov 1, 2017 in forum: Installation and Configuration of Parallels Desktop
  18. Alfena@Parallels
    Post

    Parallels 13.1.1 does not install Windows 10 Audio drivers

    Hello @Lago di Cuba , please follow the steps suggested at http://kb.parallels.com/4841 and check if it works. Thanks
    Post by: Alfena@Parallels, Oct 31, 2017 in forum: Windows Virtual Machine
  19. Alfena@Parallels
    Post

    windows10 don't start with parallels12

    Hello @VincentB2 , You can start the VM creation as mentioned in the KB http://kb.parallels.com/4729 but when you are on the screen to select the...
    Post by: Alfena@Parallels, Oct 31, 2017 in forum: Installation and Configuration of Parallels Desktop
  20. Alfena@Parallels
    Post

    Parallels 13.1.1 does not install Windows 10 Audio drivers

    Hello @Lago di Cuba , please follow the steps provided at http://kb.parallels.com/8969 to install Parallels Tools and check if it works. Thanks
    Post by: Alfena@Parallels, Oct 31, 2017 in forum: Windows Virtual Machine
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