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  1. Avinash Bundhoo
    Post

    how to deactivate my Parallel Desktop license key and transfer to my new Mac

    Hello, We have deactivated your license from the machine with macOS 14.2(23C64) Thanks
    Post by: Avinash Bundhoo, Dec 10, 2024 in forum: Licensing and Activation
  2. Avinash Bundhoo
    Post

    how to deactivate my Parallel Desktop license key and transfer to my new Mac

    Hello @SergeyK17 We have deactivated the Parallels Desktop 17 license from the machine with macOS 14.6.1(23G93). To uninstall Parallels...
    Post by: Avinash Bundhoo, Dec 5, 2024 in forum: Licensing and Activation
  3. Avinash Bundhoo
    Post

    Purchased a license upgrade but not showing on my account

    Hello, Thank you for the provided feedback. We have sent you a private message, please check it and provide us with the requested information....
    Post by: Avinash Bundhoo, Dec 5, 2024 in forum: Licensing and Activation
  4. Avinash Bundhoo
    Post

    License missing from account

    Hello, Thank you for the provided feedback. We have sent you a private message, please check it and provide us with the requested information....
    Post by: Avinash Bundhoo, Dec 5, 2024 in forum: Licensing and Activation
  5. Avinash Bundhoo
    Post

    Continue to use old version (19) after canceling subscription

    Hello, You will not be able to use the license once it's expired. Thanks
    Post by: Avinash Bundhoo, Dec 5, 2024 in forum: General Questions
  6. Avinash Bundhoo
    Post

    Continue to use old version (19) after canceling subscription

    Hello, Please provide your invoice number so that we can verify your account. Thanks
    Post by: Avinash Bundhoo, Dec 5, 2024 in forum: General Questions
  7. Avinash Bundhoo
    Post

    License Key attached to different account, cannot activate purchased key?

    Hello, Thank you for the provided feedback. We have sent you a private message, please check it and provide us with the requested information....
    Post by: Avinash Bundhoo, Dec 5, 2024 in forum: Licensing and Activation
  8. Avinash Bundhoo
    Post

    Ubuntu installations fail

    Hello, Thank you for reaching out. Please upload the error message again. Thanks
    Post by: Avinash Bundhoo, Dec 5, 2024 in forum: Linux Virtual Machine
  9. Avinash Bundhoo
    Post

    This license key is already registered in a different account

    Hello, Thank you for the provided feedback. We have sent you a private message, please check it and provide us with the requested information....
    Post by: Avinash Bundhoo, Dec 5, 2024 in forum: Licensing and Activation
  10. Avinash Bundhoo
    Post

    Activate Parallels Desktop on another Mac

    Hello, Thank you for the provided feedback. We have sent you a private message, please check it and provide us with the requested information....
    Post by: Avinash Bundhoo, Dec 4, 2024 in forum: Licensing and Activation
  11. Avinash Bundhoo
    Post

    4K 60hz external monitor feels laggy resolution jumps to 6016x3308

    Hello, Thank you for reaching out. A support case has been created with our L2 engineers under ticket ID 5056331 for further assistance. Thanks
    Post by: Avinash Bundhoo, Dec 2, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  12. Avinash Bundhoo
    Post

    Unauthorised Charge

    Hello @AdrianV2 Thank you for reaching out. As per your request, the refund for Parallels Toolbox for Windows for order № 486053947. Funds will be...
    Post by: Avinash Bundhoo, Dec 1, 2024 in forum: Licensing and Activation
  13. Avinash Bundhoo
    Post

    Continue to use old version (19) after canceling subscription

    Hello, Thank you for reaching out. Which version you wish to use and activate? Please share screenshot of any error message. Thanks
    Post by: Avinash Bundhoo, Dec 1, 2024 in forum: General Questions
  14. Avinash Bundhoo
    Post

    Unable to activate key - No upgrade, this is existing license.

    Hello, Thank you for the provided feedback. We have reset the confirmation key We have sent you a private message, please check it and follow...
    Post by: Avinash Bundhoo, Dec 1, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  15. Avinash Bundhoo
    Post

    Can't find my activation key to change to new computer

    Hello, Thank you for the provided feedback. We have sent you a private message, please check it and provide us with the requested information....
    Post by: Avinash Bundhoo, Dec 1, 2024 in forum: Licensing and Activation
  16. Avinash Bundhoo
    Post

    Scrolling lag/stutter when using external monitor

    Hello, We have released a new update Parallels Desktop 20.1.2 which fixes this issue. Please install the latest update as soon as possible. Thanks
    Post by: Avinash Bundhoo, Dec 1, 2024 in forum: Windows Virtual Machine
  17. Avinash Bundhoo
    Post

    Black Screen between Mac OS and Windows

    Hello! In order to proceed with further investigation, kindly provide us with the below information: 1. Reproduce the issue. 2. Collect a...
    Post by: Avinash Bundhoo, Nov 29, 2024 in forum: Parallels Remote Application Server Feature Suggestions
  18. Avinash Bundhoo
    Post

    Parallels Desktop for Mac computers with Apple silicon M4 chips

    Hello, Thank you for reaching out. We have released a new update Parallels Desktop 20.1.2 which fixes this issue. Please install the latest update...
    Post by: Avinash Bundhoo, Nov 29, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  19. Avinash Bundhoo
    Post

    previous version key not accepted when I try to reactivate Parallels Desktop 20 on my old MACBook

    Hello, Thank you for reaching out. Please note that we have reset both of your confirmation keys (PD16 & PD17). Please retry the activation of...
    Post by: Avinash Bundhoo, Nov 28, 2024 in forum: Licensing and Activation
  20. Avinash Bundhoo
    Post

    Activate Parallels Desktop on another Mac

    Hello, Thank you for the provided feedback. We have sent you a private message, please check it and provide us with the requested information....
    Post by: Avinash Bundhoo, Nov 28, 2024 in forum: Licensing and Activation
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