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Hi Loen. Thanks for reaching out! A support ticket will be created for you shortly and you'll be contacted by the support team.
You are welcome! Please post again for any additional queries.
I have refunded the order. The money will return to your account within 5 - 7 business days. Now please visit this page and navigate to Upgrade ->...
Hi jamess15. Please shut Windows down properly (as opposed to simply suspending it; check this out for details).
Hi SabineV. Please follow these steps and let us know if you're able to avail the Pro edition.
Hi Frank.Fu. Please quit Parallels Desktop now. Then, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute the...
You're welcome! Please post again for any further queries.
Kindly reproduce this scenario, generate a Problem Report ID (refer to http://bit.ly/1lUhbwK for assistance) while the said issue is being...
Great! Please reach out again when in need of further assistance.
Dear CraigY1. Your upgrade license order has been refunded. Please purchase a full license now - visit...
Alright, try this then.
Hi GerardM. Can you share a screenshot of this scenario?
Hi AlderweireldtE. Let's ensure that the Mac keyboard layout is set properly within Windows. Please follow these steps.
Please try these steps then.
Hi AlexP14. Your Parallels account has been deleted. Should you require your forum account deleted as well, please let us know.
Yes, that is correct.
Please do it thus: (Ignore the first three steps if you're sure that Windows has been properly backed up.) 1.) Shut Windows down (as opposed to...
Sure, your forum account also will be deleted shortly.
Hi JaredM2. Your Parallels account has been deleted. Should you require your forum account deleted as well, please let us know.
Hello WendellG. Have you tried these steps yet?