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Hello, We have created a ticket for you with our Support team and we will be contacting you shortly for further assistance. Thanks!
Hello @DarranB , We have created a ticket 54***23 with our Support team and we will be contacting you shortly to assist you. Thanks!
Hello @LarryH18 , Indeed, it is required to properly shut down the Windows virtual machine in order to access some settings in the configuration...
Hello, We have deactivated the license from the device on our end. You may now try to use it to activate Parallels Desktop on your new device....
Hello, Please note that you activated your 14-days Parallels Desktop free Trial from the Parallels website. As such, you will not be charged when...
Hello, As you no longer use the license, we have submitted a refund request and it may take around 5 - 7 business days for it to be credited to...
Hello, Please note that we have sent you a private message for more assistance. Kindly check your inbox and follow the provided steps. Thank you!
Hello, Please note that Parallels Desktop 10 will not run on a macOS 15.3.2 host OS due to compatibility on this OS version. You may refer to the...
您好， 我们已做出一些更改。 请尝试再次激活许可证并进行检查。 谢谢！ -------- Hello, We have made some changes on our end. Please try activating the license again and check. Thank...
Hallo, Bitte beachten Sie, dass eine unbefristete Lizenz einmalig erworben wird und sich im Gegensatz zu einer Abonnementlizenz nicht automatisch...
Hello, We can observe you purchased a Parallels Desktop App Store edition. Kindly note that for any refund for Parallels Desktop App Store...
Hello @Dung1 , We have reset the activation limit on our side. Kindly check and let us know if you are now able to use your license. Thank you!
Hello @CatherineW2 , We have sent you a private message. Please check your inbox for further steps. Thank you!
Hello, You may use the below link to download and install the most recent update that was released for Parallels Desktop 17:...
Hello, The refund has already been initiated from our side and it may take around 5-7 business days to be credited to your account. Thank you!
Hello, Since you already had Parallels Desktop license previously, you may purchase an Upgrade key at a discounted price in order to continue...
Hello, We have made some changes on our end. Kindly check if the issue persists. ------- 你好， 我们最终做了一些改变。请检查问题是否仍然存在。
Hello @AnonyomeP, We have sent you a private message with further instructions. Kindly check and let us know if you require further assistance....
Hello, We have sent you a private message. Kindly check your inbox. Thank you!
Hello @DesmondS , We have processed a refund and it usually takes around 5 - 7 business days for it to be credited to your account. Thank you!
