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Hi @ERSINA, please check your private message and reply us back, we are here to help!
Hi @Michael43, could have been an issue with Mac Hard disk errors. To check the Mac disk for I/O errors presence it's required to use the...
Hi @IvanK5, Please follow this article to locate the virtual machine file on the Mac (it is a file with the extension '.pvm'). Once you see it,...
Hi @alexander.buehler, can you please provide the output of the following command in Terminal? diskutil list
Hi @nizami, please provide the technical data report(Help menu > Send Technical Data) using the system flag vm.efi.debug=1(Hardware > Boot Order >...
Hi @BrendonA, open Parallels Desktop Preferences and go to Shortcuts tab -> OS X System Shortcuts. From Send OS X system shortcuts drop-down list...
Hi @JackJ4, please check your private message for the licenses that have activated on both Mac's.
Hi @MichaelG9, Parallels Desktop 14 for Mac brings a new feature: CPU Usage Monitor. Look at VM window tray and CPU Usage Monitor will light up in...
Hi @TimothyS6, can you please try this terminal command: /Applications/Parallels\ Desktop.app/Contents/MacOS/prl_convert...
Hi @MarcH4, are you still having old Mac? Please click on the Parallels Desktop menu, and select Account & License. In the activation window,...
Hi @optimod, thanks for reporting to us! Can you please send us a Technical Data collected right after the grey screen (Help menu > Send Technical...
Hi @JedrzejO, can you please enable " Optimize full screen for games" as mentioned below and keep us posted the results. 1. Open virtual machine...
Hi @FrankL11, is it prompts for mac admin credentials or registration? Can you please send us a Technical Data collected right after the error and...
Hi @KatieC3, are you using macOS Mojave host on your Mac? Can you please send us a Technical Data collected right after the error and a splash...
Hi @EricS16, we would recommend you to check your system.log for errors in the Console (Applications/Utilities/Console). Type "i/o" (without...
Hi @GerdP, we would recommend you to check your system.log for errors in the Console (Applications/Utilities/Console). Type "i/o" (without quotes)...
Hi @Sealoozie, can you please check your system.log for errors in the Console (Applications/Utilities/Console). Type "i/o" (without quotes) at...
Hi @GerdP, apologize for the delayed response. We would recommend you to check your system.log for errors in the Console...
Hi @WilliamS22, please perform the following and check if it resolves the issue: 1. Start Terminal (Applications > Utilities > Terminal) and...
Hi @Terry2, glad to know it works well. We are always here to help!
