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  1. Ashley Chumun
    Post

    Refund of unwanted auto renewal

    Hello @JoshuaC18 , As requested, we have successfully processed your refund request for order 467772544. Thank you!
    Post by: Ashley Chumun, Jun 9, 2024 in forum: Licensing and Activation
  2. Ashley Chumun
    Post

    change in email address and now I can't login to manage subscription

    Hello Hello @GeorgeO3, Thank you for your feedback. We sent you a private message, please check it and provide us with a reply. Note: Do not...
    Post by: Ashley Chumun, Jun 8, 2024 in forum: Licensing and Activation
  3. Ashley Chumun
    Post

    This license has reached its activation limit. Please help.

    Dear @PedroA12, Thank you for your feedback. We have reset the activation limit on our side. Kindly check and let us know if you are now able to...
    Post by: Ashley Chumun, Jun 7, 2024 in forum: Licensing and Activation
  4. Ashley Chumun
    Post

    Unable to activate my Parallels 17

    Hello @MichaelD85 Thank you for your feedback. We did the necessary changes on our side. Please try the activation again. Thank you!
    Post by: Ashley Chumun, May 30, 2024 in forum: Licensing and Activation
  5. Ashley Chumun
    Post

    trouble in transferring license from mac to mac

    Hello @BrianK31 Thank you for your feedback. We did the necessary changes on our side. Please try the activation again. Thank you!
    Post by: Ashley Chumun, May 30, 2024 in forum: Licensing and Activation
  6. Ashley Chumun
    Post

    Inactive Subscription - but payed

    Hello @StephanieW2 Thank you for your feedback. We made the necessary changes on our side. Please try to use Parallels Desktop again. Thanks!
    Post by: Ashley Chumun, May 13, 2024 in forum: Licensing and Activation
  7. Ashley Chumun
    Post

    Transfer License to a new Mac

    Hello @Steve40 The issue that you encountered was due to your Parallels 17 key being registered under your email [email protected]. We...
    Post by: Ashley Chumun, May 13, 2024 in forum: Licensing and Activation
  8. Ashley Chumun
    Post

    Inactive Subscription - but payed

    Hello @TimM31 Thank you for your feedback. We made the necessary changes on our side. Please try to use Parallels Desktop again. Thanks!
    Post by: Ashley Chumun, May 10, 2024 in forum: Licensing and Activation
  9. Ashley Chumun
    Post

    "This license key is associated with another Parallels account."

    Hello @JeanF10 Thank you for your feedback. We sent you a private message, please check and provide us with your reply. Thank!
    Post by: Ashley Chumun, May 10, 2024 in forum: Licensing and Activation
  10. Ashley Chumun
    Post

    Brother MFC-9340cdw printer on parallels Windows 10 arm

    Hello @Richardh45 Thank you for your feedback. 1. As per the official article from Brother, Brother Utility Tools and bundled software that uses...
    Post by: Ashley Chumun, Apr 30, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  11. Ashley Chumun
    Post

    Parallels 19 randomly crashes on MacBook Air M3

    Hello @topdollar Thank you for your feedback. To let us better understand the situation, please perform the following steps: 1. Reproduce the...
    Post by: Ashley Chumun, Apr 30, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  12. Ashley Chumun
    Post

    The previous activation key has not been accepted by the license server

    Hello @ChrisD41 Thank you for your feedback. We performed the necessary changes on our side. Please perform the activation process again with...
    Post by: Ashley Chumun, Apr 21, 2024 in forum: Licensing and Activation
  13. Ashley Chumun
    Post

    This license key is already registered in a different account

    Hello @oralg Thank you for the provided feedback. We have sent you a private message, please check it and provide us with the requested...
    Post by: Ashley Chumun, Apr 21, 2024 in forum: Licensing and Activation
  14. Ashley Chumun
    Post

    License Key attached to different account, cannot activate purchased key?

    Hello @oralg , Thank you for the provided feedback. We have sent you a private message, please check it and provide us with the requested...
    Post by: Ashley Chumun, Apr 21, 2024 in forum: Licensing and Activation
  15. Ashley Chumun
    Post

    Copy/Paste not working

    Hello @ScottS57 Thank you for your feedback. For more information regarding the data we collect in the technical report, please follow this link...
    Post by: Ashley Chumun, Apr 21, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  16. Ashley Chumun
    Post

    This license key is already registered in a different account.

    Hello @WuShihC Thank you for your feedback. We sent you a private message, please check it and give us a reply. Thank you
    Post by: Ashley Chumun, Apr 18, 2024 in forum: Licensing and Activation
  17. Ashley Chumun
    Post

    100% CPU Usage???

    Hello @0xGokuz Thank you for your feedback. To let us better understand the situation, please perform the following steps: 1. Reproduce the...
    Post by: Ashley Chumun, Apr 14, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  18. Ashley Chumun
    Post

    Parallels 16 does not activate

    Hello @DavidK81 Thank you for your feedback. We made the necessary changes on our side, please retry the activation of Parallels 16 on your side....
    Post by: Ashley Chumun, Apr 14, 2024 in forum: Licensing and Activation
  19. Ashley Chumun
    Post

    Refund - cancelling subscription

    Hello @daniel31 Please be informed that a refund request for the purchase has been submitted for processing. Furthermore, kindly note that it can...
    Post by: Ashley Chumun, Apr 11, 2024 in forum: Licensing and Activation
  20. Ashley Chumun
    Post

    Activation limit and can't access web portal

    Hello @CarstenM We've reset your key on our side. Please try again.
    Post by: Ashley Chumun, Apr 2, 2024 in forum: Licensing and Activation
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