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Hi, please generate the problem report right after crash and reply us back with the report ID
Hi, please provide us with the license key and email address which has been used for the license registration. Please send the requested info via...
Hi, may be you have purchase order, or email, which you used for purchasing or Parallels license registration?
Hi, please try the following steps: The possible workaround is to start the Windows Print Spooler service manually: Press 'cmd'+R combination....
Hi, please try to use "optimize for games" option from VM configuration. If it doesn't help add this boot flag devices.usb.mouse=0 at VM...
@ChrisS18, in order to cancel subscription and avoid any future payments you can use this KB article. But as I understand you got some issue with...
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Please check this KB article for more info about graphic memory for VM and let us know if it's not that case.
Hi, did you reinstall Parallels Tools and check? Are you able to print from Mac side?
Please use this KB article to transfer your license key to new Mac. and let us know if it doesn't work.
Hi, I've made necessary changes with your key, please check the activation issue.
@Kevko m we've received your reply: Thank you. All is in order. Kevin Albert Thanks a lot for sharing the results.
Could you please generate the problem report after the issue reproduce (with the boot flag)? and reply us back with the report ID?
Hi @JosefL4, please accept our apologize fr the inconvenience. Does your VM is working now? According to your support ticket, disk size has been...
Parallels virtual machine takes as much disk space as you have data in your virtual machine, and it's all stored in the virtual machine's *.pvm...
Hi, could you generate the problem report please and reply us back with the report ID. Also how does it work with disabled FileVault?
In this case we need your keys and emails for check it out. I'll send you a private message, please reply on it with the requested info.
Thanks for the additional info. Issue is under investigation.
Thanks a lot for your report. I've provided Parallels Engineering team with this tech info. Once we get any updates, I'll contact you.
Hi, Parallels Desktop has a policy 1 license for 1 Mac. So you will need one more license for your Macbook Pro.
