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  1. Maria@Parallels
    Post

    "Your Product Activation Key Reached Its Activation Limit..."

    Hi, I've found in your account 2 Parallels Desktop 11 licenses and make necessary changes with both keys. Please check the activation issue and...
    Post by: Maria@Parallels, Aug 1, 2019 in forum: Installation and Configuration of Parallels Desktop
  2. Maria@Parallels
    Post

    Documents will not print with Parallels 12

    Hi, which version of Parallels Desktop are you using? Please provide us with more details? Did you get any error message during the printing...
    Post by: Maria@Parallels, Aug 1, 2019 in forum: General Questions
  3. Maria@Parallels
    Post

    Catalina Beta can't access desktop

    @Jonas7 please generate the tech.report right after the issue reproduced and reply us back with the report's ID.
    Post by: Maria@Parallels, Aug 1, 2019 in forum: General Questions
  4. Maria@Parallels
    Post

    Internet not working inside VM - have tried LOTS of things

    Hi, did you get any error message during connection?
    Post by: Maria@Parallels, Aug 1, 2019 in forum: General Questions
  5. Maria@Parallels
    Post

    An unexpected error occurred when initializing Parallels Tools.

    Thanks a lot for the provided report. I've escalated it for the further investigation.
    Post by: Maria@Parallels, Aug 1, 2019 in forum: General Questions
  6. Maria@Parallels
    Post

    Mouse not show in the Windows 10

    Hi, please try to add the following bootflag (Hardware > Boot Order > and paste in Boot Flags box:) and check the issue: video.hw_pointer=0
    Post by: Maria@Parallels, Aug 1, 2019 in forum: Windows Virtual Machine
  7. Maria@Parallels
    Post

    Windows Media Creation Tool Can't Detect My USB Stick

    Hi, did you get any error message after entering USB device?
    Post by: Maria@Parallels, Aug 1, 2019 in forum: Windows Virtual Machine
  8. Maria@Parallels
    Post

    Trouble Getting Parallels Working - "Hard Disk 1 Missing"

    Hi, could you please provide us with the screenshot of this error message and with the problem report. (Please generate the tech.report right...
    Post by: Maria@Parallels, Aug 1, 2019 in forum: Installation and Configuration of Parallels Desktop
  9. Maria@Parallels
    Post

    Upgrade to Parallels 11 Key Issue - Parallels 8 Key Not Accepted

    Thank you for sharing your feedback and suggestion about upgrade info, we will transfer it to the marketing team. Thank you once again.
    Post by: Maria@Parallels, Aug 1, 2019 in forum: Installation and Configuration of Parallels Desktop
  10. Maria@Parallels
    Post

    "Your Product Activation Key Reached Its Activation Limit..."

    Hi, please provide me with your license key via the private message.
    Post by: Maria@Parallels, Aug 1, 2019 in forum: Installation and Configuration of Parallels Desktop
  11. Maria@Parallels
    Post

    VM Direct Access to External GPU

    Hi, please check this KB article for more info about eGPU using and let us know if it's not that case.
    Post by: Maria@Parallels, Jul 31, 2019 in forum: Parallels Desktop for Mac Feature Suggestions
  12. Maria@Parallels
    Post

    Can't boot and even read mounted drive after reclaim space

    Hi, did you try to create an empty VM and add your hard drive to it?
    Post by: Maria@Parallels, Jul 29, 2019 in forum: Windows Virtual Machine
  13. Maria@Parallels
    Post

    Start Menu Location in 1903

    @[email protected] thanks a lot for the provided report.
    Post by: Maria@Parallels, Jul 29, 2019 in forum: Windows Virtual Machine
  14. Maria@Parallels
    Post

    "Your Product Activation Key Reached Its Activation Limit..."

    Done, please check the activation issue and let us know the results.
    Post by: Maria@Parallels, Jul 29, 2019 in forum: Installation and Configuration of Parallels Desktop
  15. Maria@Parallels
    Post

    Cancel subscription

    Hi, unfortunately we cannot accept a return if more than 30 days have passed since your purchase, please check more info at this KB article Also...
    Post by: Maria@Parallels, Jul 29, 2019 in forum: Licensing and Activation
  16. Maria@Parallels
    Post

    Parallels Desktop Freezes After Opening Any Application

    @JacksonS1, please reproduce the issue and generate the problem report right after that. Then please reply us back with the report's ID. Looking...
    Post by: Maria@Parallels, Jul 29, 2019 in forum: General Questions
  17. Maria@Parallels
    Post

    Windows explorer persists "clicked" state of files. Cannot "unclick" files after click and drag

    Hi @EdwardK5, please add this bootflag (go to Hardware > Boot Order and expand Advanced Settings section.) devices.usb.mouse=2 and check the issue.
    Post by: Maria@Parallels, Jul 29, 2019 in forum: General Questions
  18. Maria@Parallels
    Post

    "Your Product Activation Key Reached Its Activation Limit..."

    Hi, I've made necessary changes with your key, please check the issue and let us know how it works.
    Post by: Maria@Parallels, Jul 29, 2019 in forum: Installation and Configuration of Parallels Desktop
  19. Maria@Parallels
    Post

    "Your Product Activation Key Reached Its Activation Limit..."

    Hi, your key has been reset, please activate and check.
    Post by: Maria@Parallels, Jul 29, 2019 in forum: Installation and Configuration of Parallels Desktop
  20. Maria@Parallels
    Post

    "Check your internet connection" during parallel desktop activation

    Hi, did you try these steps?
    Post by: Maria@Parallels, Jul 28, 2019 in forum: General Questions
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