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I cannot open your pic, unfortunately. Could you reload it please?
Which version of MacOS are you using?
Hey, please reproduce the issue (try to open web browser for example) and generate the tech. report. Please reply us back with the report's ID.
Please try the following: Go to Finder > Applications > Utilities > Terminal. Run the command: prlsrvctl problem-report --send Wait for the...
Hi Adam, could you check the Activity monitor for the Parallels process please?
Hi, we've changed your Parallels Desktop 11 key's settings, please try to transfer your key once again.
Please check the issue, we've made necessary changes with your key.
Hi @m.Nak, we've made necessary changes with your key settings, please try to activate it again and let us know how it works. Also next time...
Could you share more issue details with us, please?
Hi, check your inbox and reply.
@AlexA2, you need to connect the eGPU to your Mac, and only when it works fine in macOS, Parallels Desktop will use the available graphics...
Did you get any error/warning messages during connection? Also please reproduce the issue, generate the tech report right after that and reply us...
Hi, did you check the same behavior with the latest version of Parallels Desktop?
Hi, I've changed your license internal settings, please try to transfer your Parallels Desktop to new Mac and check.
@CoryW1 , please reply us back via the private message with your license key and email address.
@BrunoM2, @BertK, please reinstall Parallels Tools and if it will not work, please generate the tech report after the issue reproduced and reply...
Hey, please check your inbox and reply.
@AhadiC , did you reinstall Parallels Tools after the Windows update? If not please reinstall it using these steps and let us know how does it work.
Sure, please reply us back via the private message with your key and email address which you used for the registration.
@AnthonyP7 could you generate the tech.report after the issue reproduced and reply us back with the report's ID please?