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Hi, please provide us with some additional info via the private message.
Thanks a lot for the clarification.
Hi, could you please provide us with your license key and correct email? Please send it via private message or reply on mine
@Paolo7, I involved Parallels Engineering team in that case for the further issue investigation, once I get any updates I'll contact you.
Thanks a lot for the provided into, Paolo. Are you able to work with your Mac when you unplugg the power cable?
Hi, we've reset your Parallels Desktop 10 key, please check and let us know if it's not that case.
Hi, your Parallels Toolbox key has been deactivated, please check the issue and let us know how it works.
I've tried to reproduce this issue on my environments and everything works ok. You can test it with the 14-days trial period and please report us...
Did you try these steps?
@GrahamK1 did you try to create new Bootcamp based VM?
Please try the following and let us know how it works: Paste the command below into Terminal as is (do not hit Enter yet): prl_disk_tool check...
@Paolo7 could you generate the tech report right after the issue reoccurs and reply us back with the report's ID please?
Could you reproduce the issue and right after the warning "prl_error_cant_convert_other_vendor_vm" appeared generate the tech report please?...
Glad to know that your backup works, I'll test the archiving process on my side and continue the issue investigation.
Hi, please use this link to download the Parallels Desktop 15. Let us know how it works.
Hi, yes, it will be great to install antivirus on Mac and Windows VM side to protect your system.
Hi, did you try steps from this KB article?
Are you using the latest version of Parallels Desktop? Could you provide us with your key please?
@totvos, you can check Parallels Desktop 15 system requirements here and test the newest version during the trial period.
