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  1. Maria@Parallels
    Post

    how to deactivate my Parallel Desktop license key and transfer to my new Mac

    Hi, we've received your reply: You replied the wrong message to me. Any update for my case? Please provide us with your Parallels Business...
    Post by: Maria@Parallels, Dec 3, 2019 in forum: Licensing and Activation
  2. Maria@Parallels
    Post

    Fusion to Parallels discount?

    Please check your inbox for more info
    Post by: Maria@Parallels, Dec 3, 2019 in forum: General Questions
  3. Maria@Parallels
    Post

    Upgrading from old to latest version 15

    Hi, please share more details with us: your old account email your new account email your keys for 10 and 15 versions. please send it via the...
    Post by: Maria@Parallels, Dec 3, 2019 in forum: General Questions
  4. Maria@Parallels
    Post

    procedure to create a VM from a running macOS

    Hi, please use the steps below: Open Parallels Desktop.app from the Applications folder and select File > New. Scroll to the right under Free...
    Post by: Maria@Parallels, Dec 3, 2019 in forum: General Questions
  5. Maria@Parallels
    Post

    How to select one time vs. license?

    Hi Standard Parallels Desktop edition (for Home) has a permanent license/one-time purchase only. Please let us know if it's not that case.
    Post by: Maria@Parallels, Dec 3, 2019 in forum: General Questions
  6. Maria@Parallels
    Post

    Parallels Desktop for Mac 15 license issue.

    Hi, we can provide you with the refund for Parallels Desktop 15 subscription and you will be able to purchase the permanent license. Please...
    Post by: Maria@Parallels, Dec 3, 2019 in forum: General Questions
  7. Maria@Parallels
    Post

    Competitive upgrade pricing

    Done, please check the issue.
    Post by: Maria@Parallels, Dec 3, 2019 in forum: General Questions
  8. Maria@Parallels
    Post

    Need key from previous version after reinstallation

    Hi, we've reset your key, please check the activation issue.
    Post by: Maria@Parallels, Dec 3, 2019 in forum: Installation and Configuration of Parallels Desktop
  9. Maria@Parallels
    Post

    Mac mini 2018 graphic card crash

    Hi, please update to the latest build 15.1.2, check the issue and let us know how does it work. Also please let us know which game are you running?
    Post by: Maria@Parallels, Dec 2, 2019 in forum: Windows Virtual Machine
  10. Maria@Parallels
    Post

    Constant CPU base clock - intel speedstep not working?

    Could you provide us with the screenshot of the processor state please?
    Post by: Maria@Parallels, Dec 2, 2019 in forum: Windows Virtual Machine
  11. Maria@Parallels
    Post

    macOS Cataline: Parallels for Mac 11 - Windows issues

    Hi, Parallels Desktop 11 is not compatible with MacOS Catalina, that is why you got an issue with your VM. We recommend to update your Parallels...
    Post by: Maria@Parallels, Dec 2, 2019 in forum: Windows Virtual Machine
  12. Maria@Parallels
    Post

    Windows Hangs on boot with PD15

    Hi, could you collect the tech report right after the issue reproduced and post the report's ID here.
    Post by: Maria@Parallels, Dec 2, 2019 in forum: Windows Virtual Machine
  13. Maria@Parallels
    Post

    How long does it take to install Windows 10?

    Hi, thanks for sharing results. In order to reactivate your Windows please check this link
    Post by: Maria@Parallels, Dec 2, 2019 in forum: Installation and Configuration of Parallels Desktop
  14. Maria@Parallels
    Post

    Parallels can't find Windows HD after migration from TimeMachine

    Hi @AnneC, yes, your hard drive size is strange. Do you have any backup copy of your VM?
    Post by: Maria@Parallels, Dec 2, 2019 in forum: Installation and Configuration of Parallels Desktop
  15. Maria@Parallels
    Post

    Unable to activate my license in a different PC

    Hi, we've reset your key, please check the issue and let us know the results.
    Post by: Maria@Parallels, Dec 2, 2019 in forum: Installation and Configuration of Parallels Desktop
  16. Maria@Parallels
    Post

    forgot username

    Hi, you're using email to create a Parallels account during the Parallels Desktop activation, and then you can use this email to login in...
    Post by: Maria@Parallels, Dec 2, 2019 in forum: Installation and Configuration of Parallels Desktop
  17. Maria@Parallels
    Post

    Migrate Parallel 10 to a New Mac

    Hi, I didn't find any key associated with your account yan****@cn.***.com Could you share you Parallels Desktop 10 key with us please? You can...
    Post by: Maria@Parallels, Dec 2, 2019 in forum: Installation and Configuration of Parallels Desktop
  18. Maria@Parallels
    Post

    License key after Update on Parallels Desktop 15

    Hi Daniel, did you have the Parallels Desktop before? We can try to find your previous key or just provide you with the refund and you will be...
    Post by: Maria@Parallels, Dec 2, 2019 in forum: Installation and Configuration of Parallels Desktop
  19. Maria@Parallels
    Post

    Can't Click in Coherence - Catalina

    Thank you for your reply. Could you collect the tech.report right after the issue reproduced and post the report's ID here.
    Post by: Maria@Parallels, Dec 2, 2019 in forum: Installation and Configuration of Parallels Desktop
  20. Maria@Parallels
    Post

    you have entered an upgrade key. Please confirm it with a key from the previous version

    Hi, we can provide you with the full refund and then you will be able to purchase the correct version. But we need a purchase order to initiate...
    Post by: Maria@Parallels, Dec 2, 2019 in forum: Licensing and Activation
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