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Hi, please try instructions from this KB article and let us know if it's not that case.
You can just activate your Parallels Desktop 12 as you did it before.
Hi, please try to reinstall Parallels Tools and check the issue
Could you also please try to take a snapshot, then stop your VM and then start again.
Hi, we've changed your key's internal settings, please check the issue with activation and let us know how does it work for you.
Hi, we've reset your key, please check the activation and let us know how does it work
Hi, your key has been deactivated, please check the issue.
Hi, there is lots of license key in your account, could you please let us know which one you would like to you? You can just post here first 6...
Hi, we've reset your key, please check the activation issue and let us know how does it work.
Hi, I've checked your account and found 1 license key, you can purchase the upgrade version and activate it with new key and use your previous key...
Could you also please check this article and try to enable Developer mode?
You can try to stop VM and add your VM hard drive to new created VM and check the issue. Also you can just try to stop VM and then star it once...
Yes, sorry fir the delay please. We've involved Engineering team in this case and contact you immediately once we get any updates from them.
Hi, could you also please tested the same issue with new created VM and let us know the results.
Hi, are you using the latest Parallels Desktop version? Could you collect the tech report right after the issue reproduced please? And post the...
Could you collect the tech report after the issue reproduced please?
As we see in other thread, you've resolved this issue with the Parallels Tools reinstallation. Please let us know if you have any additional...
Did you try something from this KB article?
in order to investigate the issue we need a bit more info. Detailed description and tech report (that has been created right after the issue...
Could you collect the tech report right after crash? And also test Parallels Desktop 15 trial and check the same behavior.
