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Hi, could you test the same with the latest Parallels Desktop version (15.1.3.) You can perform all necessary tests during the trial period (14...
Hello, According to the Bonus software policy with a perpetual Parallels Desktop for Mac license you get a three-month subscription for Parallels...
Could you please reproduce the issue and collect the tech report right after that and post the report's ID here.
What about your Mac. Does the sound work here and disappear only on the VM side?
If you decide to investigate this issue, please collect the tech report once the issue reproduced and post the report's ID here. Thanks in advance.
Honestly, I think, that this is some special setting of this app. We don't use any special extension for file that has been saved or moved to VM....
Hi, did you perform any resolution steps? Parallels Tools reinstallation? Could you please collect the tech report once the issue reoccurs and...
Parallels Desktop 12 doesn't fully compatible with macOS Mojave It could be a root cause of the issue. Is it possible for you to check the same...
Hi, we need your admin email address or business license key. Please reply us back via the private message.
Did you purchase Parallels Toolbox license? Or you're using bonus license for activation? Because at your account we haven't find any Parallels...
You've reinstalled Parallels Tools with out any issues, right?
Ok, thank you for cooperation. Looking forward to your post.
How did you connect your mouse to VM? via Bluetooth or USB?
Thanks a lot for the provided info and for the tech report. We will involve Parallels Engineering team in this case and continue the issue...
Hi, could you please provide us with the mouse model that you're using. And also collect the tech report right after the issue reproduced and post...
Hi, did you reset your VM? Also did you run any specific app into your VM? Did you get the high CPU usage before freezing?
Hi, please let us know if the issue reoccurs. And also if this happened please reinstall Parallels Tools first and check the issue.
Hi, this issue is under investigation and we've involved Parallels Engineering team in this case. Also our engineers have already requested...
Hi, Toolboox and Parallels Tools are different. Parallels Tools is a Parallels Desktop component that helps to use your VM. Please try to install...
